個案資料
了解個案內容與學習目標，選擇授課教師及使用課程。
Citibank: Performance Evaluation
內容大綱
Citibank has introduced a new, comprehensive performance-scorecard system. A regional president struggles with a tough decision: how to evaluate an outstanding branch manager who has scored poorly on an important customer satisfaction measure. This case provides a scoring sheet to be completed by the reader and an explanation of the ramifications of the decision for the business's strategy.