個案資料
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City of Charlotte (B)
內容大綱
This case shows how two operating departments-transportation and police-translate the high-level corporate scorecard for the city into departmental balanced scorecards. The transportation department follows a highly structured approach designed to link initiatives taken at the departmental and local levels to the accomplishment of high-level strategic objectives. The police department uses the scorecard to enact a complete change in culture, focusing the police department on crime prevention and community building and away from its previous emphasis on dealing with crimes after they occur. This demonstrates the two very different approaches for refining the scorecard accommodate to local operating departments.
涵蓋主題
- Strategy execution
- Local government
- International business
- Organizational structure and design
- Production processes
- Management control
- White-collar crime
- Balanced scorecard
- Marketing
- Operations strategy
- Technology adoption lifecycle
- Technology and analytics
- Product development
- Performance indicators