個案資料
了解個案內容與學習目標，選擇授課教師及使用課程。
Legal Analysis: Customers
內容大綱
This Note introduces the Module on Responsibilities to Customers taught in Leadership and Corporate Accountability, a required course in the Harvard Business School MBA program. The Note outlines the asymmetries inherent in the company-customer relationship and positions the economic, legal and ethical responsibilities of companies to their customers as ways of addressing these asymmetries.