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Pho Hoa Dorchester
內容大綱
Pho Hoa is a traditional, family-owned Vietnamese restaurant in Dorchester, Massachusetts that opened in 1992. As he approached retirement in recent years, the founder-owner has scaled down his involvement in the day-to-day operations, leading to a number of operational and financial issues, including variable food quality and deficient wait staff service. The restaurant is about to transition from 1st to 2nd generation ownership, Tam Le, the son of the founder, realizes that major operational and financial changes are required to maintain the restaurant's long-term viability.
涵蓋主題
- Process management
- Franchises
- Cash flow
- Family businesses
- Business plans
- Compensation and benefits
- Organizational change
- Succession planning
- Family life
- Small and medium-sized enterprises
- Organizational culture
- Organizational structure and design
- Workplace health and safety
- Business growth
- Change management