個案資料

This Reading provides a user guide for leading and participating in teams; it is designed to give a clear sense of how to design, launch, and manage effective teams. The Introduction notes that teams are the basic building blocks of organizations but they often underperform or even fail, illustrated by a video detailing a fatal plane crash attributed to poor teamwork. The Essential Reading (31 pages in length) discusses the evolution of teams, noting the recent trend from stable bounded teams ("traditional teams") to more fluid and unbounded ones ("4D teams" or "teaming"). It then discusses team effectiveness, common reasons teams fail, and the concept of team process gains and losses. Next, it provides a guide to leading effective teams focused on three levers: 1) team design (setting team purpose, composition, structure, timeline, reward structure, and resources); 2) team launch (establishing productive norms and a shared mindset); and 3) team process management (monitoring processes and dynamics, intervening when appropriate). The section ends with a brief discussion of team culture and a graphic of the three-lever model. The optional Supplemental Reading (9 pages in length) examines the relationship between an organization's structure and the success of teams, bridging material on teams and organization design. This Reading has four videos: "United Airlines Flight 173" shows how poor teamwork can lead to failure; "The Evolution of Teams" provides a quick summary of the evolution of teams; "Tune In to the Skills Your Team Offers" shows how a team adjusted member roles to improve performance; and "Create Norms to Unify Your Team" covers a successful team launch. The Reading has one Interactive Illustration: a test of social sensitivity used in recent research on team effectiveness.

• Leadership
• Leading teams
• Organizational behavior