學門類別
哈佛
- General Management
- Marketing
- Entrepreneurship
- International Business
- Accounting
- Finance
- Operations Management
- Strategy
- Human Resource Management
- Social Enterprise
- Business Ethics
- Organizational Behavior
- Information Technology
- Negotiation
- Business & Government Relations
- Service Management
- Sales
- Economics
- Teaching & the Case Method
最新個案
- A practical guide to SEC ï¬nancial reporting and disclosures for successful regulatory crowdfunding
- Quality shareholders versus transient investors: The alarming case of product recalls
- The Health Equity Accelerator at Boston Medical Center
- Monosha Biotech: Growth Challenges of a Social Enterprise Brand
- Assessing the Value of Unifying and De-duplicating Customer Data, Spreadsheet Supplement
- Building an AI First Snack Company: A Hands-on Generative AI Exercise, Data Supplement
- Building an AI First Snack Company: A Hands-on Generative AI Exercise
- Board Director Dilemmas: The Tradeoffs of Board Selection
- Barbie: Reviving a Cultural Icon at Mattel (Abridged)
- Happiness Capital: A Hundred-Year-Old Family Business's Quest to Create Happiness
Will Services Follow Manufacturing into Decline?
內容大綱
The service sector, now nearly three quarters of the U.S. gross national product, may be headed toward the same global noncompetitiveness as manufacturing. Deregulation of U.S. communications and financial markets has helped drive U.S. industries into global competitive leadership, but success may be producing a familiar complacency that repeats in services the same insularity that has damaged manufacturing. This report on a multiphase study shows that warning signs have already begun to appear. U.S. companies are paying insufficient attention to customers and quality and overemphasizing scale economies.