個案資料
了解個案內容與學習目標，選擇授課教師及使用課程。
Order Management Reengineering at Heatway
內容大綱
A proposal for reengineering the order management process of an HVAC products and services company receives only half the funding it needs. The proposal appeared to offer a very high return on investment, but would require substantial funding and dramatic changes in work processes and the information technology required to support these processes. The firm's president must decide whether to fully fund the reengineering effort and how quickly to roll out the new program.