個案資料

Building Successful Information Systems: Five Best Practices to Ensure Organizational Effectiveness and Profitability is a 10-chapter book published by the Business Expert Press in 2012 and written by Michael J. Savoie, the Director of the Center for Information Technology and Management in the Naveen Jindal School of Management at the University of Texas, Dallas. To optimize the use of computer systems for management purposes, the author advises managers to first understand their own business processes and information flows - then the company can apply the author's model, the "five rights of data," to build an effective system: the right data, in the right place, at the right time, reaching the right person, in the right format. By creating a strong system aligned with a company's specific information flow, managers can use information systems to support competitive strategy. The author illustrates this process through real-world examples and provides practical tools for corporate leaders. In Chapter 2, The Information Ladder (8 pages), the author focuses on decision-making and human interaction. He outlines four levels of information to demonstrate where employees fit into the system. While computers work at the first two levels: data (simple facts) and information (data organized with a shared meaning), the two higher levels on the ladder, knowledge and wisdom, require employee interaction. Knowledge, the author says, involves acting on information and wisdom involves experience based on that action.

• Data management
• Information systems