個案資料

Building Successful Information Systems: Five Best Practices to Ensure Organizational Effectiveness and Profitability is a 10-chapter book published by the Business Expert Press in 2012 and written by Michael J. Savoie, the Director of the Center for Information Technology and Management in the Naveen Jindal School of Management at the University of Texas, Dallas. To optimize the use of computer systems for management purposes, the author advises managers to first understand their own business processes and information flows - then the company can apply the author's model, the "five rights of data," to build an effective system: the right data, in the right place, at the right time, reaching the right person, in the right format. By creating a strong system aligned with a company's specific information flow, managers can use information systems to support competitive strategy. The author illustrates this process through real-world examples and provides practical tools for corporate leaders. In Chapter 9, Putting It All Together (10 pages), the author offers insight into how to approach the implementation of a new system given the fast pace of change in technology, market uncertainty, and customer expectations. The critical factor is for managers to design an information system that supports the overall business strategy rather than finding a new technology and making it fit into the current system. To start the design of an effective system, Savoie provides a set of five questions for managers to answer about their business. He then demonstrates how to create a model of the business, its processes, and the flow of information to highlight the issues a company should address. He also explains how to evaluate the success of a new information system by looking at key performance indicators in four areas: cost-benefit, productivity, morale, and profitability.

• Information systems
• Data management