個案資料
了解個案內容與學習目標，選擇授課教師及使用課程。
Take Charge-Conclusions
內容大綱
In Chapter 4, Take Charge-Conclusions (16 pages), the author summarizes the knowledge, skills, and values that he considers essential to service leadership. He reviews the foundational skills and capabilities that are essential to all service professionals. He presents a Three-Decker Knowledge Architecture that outlines twelve additional skill sets that are critical for advanced leadership. He considers a model for leadership and provides a list of ten habits for successful service professionals. He frames the challenges facing the service industry in six dimensions: inside, outside, present, future, local, and global, and summarizes research on global economic growth. He explains the importance of satisfying the five key stakeholders and maps his two paths to service excellence to each stakeholder. He concludes with an overview of his "Take Charge" model for service professionals and leaders to achieve service excellence.