個案資料
了解個案內容與學習目標，選擇授課教師及使用課程。
Expectations
內容大綱
The Facilitative Leader: Managing Performance Without Controlling People is a five-chapter book written by Steve Reilly, an author, business coach, and consultant to Fortune 100 companies. It provides tools to new managers who are struggling to figure out how to lead a team without being too controlling. He stresses that providing clear expectations, honest and constructive feedback, and personal accountability, it is possible to manage people's performance without controlling their behavior. In Chapter 2, Reilly begins by arguing that most managers do a poor job of communicating expectations, even though this type of communication is essential to ensuring the success of both the manager and the people under him or her. He explains that when managers don't set expectations, employees get them from other sources. He outlines two types of expectations, standards and goals, and describes the case of Genie Industries, a company that has used an "Expectation Letter" to communicate expectations and ensure mutual accountability. He then describes how to effectively use these types of letters and further develops his understanding of standards and goals.