個案資料
了解個案內容與學習目標，選擇授課教師及使用課程。
Accountability
內容大綱
The Facilitative Leader: Managing Performance Without Controlling People is a five-chapter book written by Steve Reilly, an author, business coach, and consultant to Fortune 100 companies. It provides tools to new managers who are struggling to figure out how to lead a team without being too controlling. He stresses that providing clear expectations, honest and constructive feedback, and personal accountability, it is possible to manage people's performance without controlling their behavior. In Chapter 4, the author discusses why getting people to hold themselves accountable to their expectations is always better than forcing accountability on them. He defines the former as self-management and the latter as control. The best managers, then, facilitate accountability by making employees confident and giving them some control over their own work. Reilly also discusses intrinsic and extrinsic motivation and the pros and cons of both. He then outlines three tools that facilitative leaders have to help people become more responsible: feedback, strategic nonintervention, and choice of consequences.