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Introduction to Project Communication
內容大綱
Project Communication from Start to Finish is a five-chapter book by Geraldine Hynes, Ph.D., a communications expert, university lecturer, and author. Its key premise is that skills in project management are critical in a broad range of businesses and industries. A key knowledge area for project managers is communication. This book offers techniques and strategies that enhance communication in diverse environments. It offers innovative ways to bridge cultural gaps, increase understanding, and ensure project success. Project managers will learn how to build trust and rapport, manage conflict, listen, communicate expectations, give performance feedback, and overcome communication barriers. A look to the future includes best practices for using emerging technology when communicating with distributed teams. This book's concise format makes it a readable, practical guide, and it can also be used as a reference for fixing the most frequent communication breakdowns. Cases and examples are presented to illustrate applications of the communication principles from a project's start to finish. This chapter begins by explaining that communication is a key knowledge area for project managers and presents research findings that show the correlation between communication effectiveness and project success as well as organizational success. It then introduces the Guide to the Project Management Body of Knowledge (the PMBOK Guide), the premier resource for project managers, particularly the sections of the Guide that focus on communication competencies for project managers. In the third section of this chapter, project life cycles are described, as well as the role of communication at each stage of the life cycle. Finally, the chapter provides an overview of the book's conceptual model "The Sequence for Success"-and shows how the model embodies ideas that are found in the PMBOK Guide.