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Communication Cornerstones
內容大綱
Project Communication from Start to Finish is a five-chapter book by Geraldine Hynes, Ph.D., a communications expert, university lecturer, and author. Its key premise is that skills in project management are critical in a broad range of businesses and industries. A key knowledge area for project managers is communication. This book offers techniques and strategies that enhance communication in diverse environments. It offers innovative ways to bridge cultural gaps, increase understanding, and ensure project success. Project managers will learn how to build trust and rapport, manage conflict, listen, communicate expectations, give performance feedback, and overcome communication barriers. A look to the future includes best practices for using emerging technology when communicating with distributed teams. This book's concise format makes it a readable, practical guide, and it can also be used as a reference for fixing the most frequent communication breakdowns. Cases and examples are presented to illustrate applications of the communication principles from a project's start to finish. Chapter 2 is designed to help project managers learn strategies and techniques for communicating in agile and waterfall methods of project management; overcoming communication barriers; appreciating diversity; and developing cultural competence. It begins by demonstrating the importance of communication in two typical methods of project management-agile and waterfall. It then lays two "cornerstones" or basic concepts that are the foundation on which the Sequence for Success model of project management, introduced in Chapter 1, is built. The first cornerstone is diversity appreciation (Figure 2.1). The chapter also suggests several communication strategies that you, as a project manager, can adopt to capitalize on the advantages of workforce diversity. In the final section, the chapter identifies and defines the model's other cornerstone, cultural competence.