個案資料

Project Communication from Start to Finish is a five-chapter book by Geraldine Hynes, Ph.D., a communications expert, university lecturer, and author. Its key premise is that skills in project management are critical in a broad range of businesses and industries. A key knowledge area for project managers is communication. This book offers techniques and strategies that enhance communication in diverse environments. It offers innovative ways to bridge cultural gaps, increase understanding, and ensure project success. Project managers will learn how to build trust and rapport, manage conflict, listen, communicate expectations, give performance feedback, and overcome communication barriers. A look to the future includes best practices for using emerging technology when communicating with distributed teams. This book's concise format makes it a readable, practical guide, and it can also be used as a reference for fixing the most frequent communication breakdowns. Cases and examples are presented to illustrate applications of the communication principles from a project's start to finish. Chapter 3 focuses on helping project managers learn strategies and techniques for various situations that entail formal interpersonal communication, including: receiving formal communications-listening, responding, and asking questions; communicating performance expectations; delivering negative information and corrective feedback; giving positive performance feedback; conducting formal performance reviews; and managing conflict.

• Project management
• Management communication
• Leading teams
• Trustworthiness
• Organizational behavior
• Corporate strategy
• Leadership
• Diversity and inclusion