個案資料

Project Communication from Start to Finish is a five-chapter book by Geraldine Hynes, Ph.D., a communications expert, university lecturer, and author. Its key premise is that skills in project management are critical in a broad range of businesses and industries. A key knowledge area for project managers is communication. This book offers techniques and strategies that enhance communication in diverse environments. It offers innovative ways to bridge cultural gaps, increase understanding, and ensure project success. Project managers will learn how to build trust and rapport, manage conflict, listen, communicate expectations, give performance feedback, and overcome communication barriers. A look to the future includes best practices for using emerging technology when communicating with distributed teams. This book's concise format makes it a readable, practical guide, and it can also be used as a reference for fixing the most frequent communication breakdowns. Cases and examples are presented to illustrate applications of the communication principles from a project's start to finish. Chapter 5 focuses on helping project managers learn strategies and techniques for communicating with stakeholders in a global context. Specifically, project managers will learn how to: communicate with distributed teams; use traditional and emerging communication technology; develop culturally sensitive project teams; and apply PMI standards for ethical and professional conduct when communicating. It also considers four major trends in the global work environment: growing reliance on teams and cross-boundary collaboration, increasing reliance on technology, expanding project teams' cultural sensitivity, and heightened emphasis on ethics.

• Leadership
• Organizational behavior
• Project management
• Trustworthiness
• Management communication
• Diversity and inclusion
• Leading teams
• Corporate strategy