個案資料
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Cultivate a Culture of Confidence
內容大綱
One difference between winners and losers is how they handle losing. Even a winning team might make mistakes, fumble, and lag behind before the game is over. But it recovers quickly and gets back on course. Kanter's Law is "Anything can look like a failure in the middle." The culture that surrounds high performers helps them resist the behaviors that losing can produce: panicking and throwing out the game plan; scrambling for self-protection and abandoning the rest of the group; hiding the facts and hoping things will get better by themselves; denying that anything needs to be learned or changed. Performance under pressure is the key.