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最新個案
- A practical guide to SEC ï¬nancial reporting and disclosures for successful regulatory crowdfunding
- Quality shareholders versus transient investors: The alarming case of product recalls
- The Health Equity Accelerator at Boston Medical Center
- Monosha Biotech: Growth Challenges of a Social Enterprise Brand
- Assessing the Value of Unifying and De-duplicating Customer Data, Spreadsheet Supplement
- Building an AI First Snack Company: A Hands-on Generative AI Exercise, Data Supplement
- Building an AI First Snack Company: A Hands-on Generative AI Exercise
- Board Director Dilemmas: The Tradeoffs of Board Selection
- Barbie: Reviving a Cultural Icon at Mattel (Abridged)
- Happiness Capital: A Hundred-Year-Old Family Business's Quest to Create Happiness
The UK Government Digital Service
內容大綱
The case describes how Mike Bracken, the newly appointed head of the UK Government Digital Service (GDS), took on the massive challenge of setting up, from scratch, a centralised team to deliver online public services efficiently online across all of the government's digital channels. This involved not merely overcoming great operational and technical challenges - legacy IT systems, lack of recognition and reward for specialist skills - but instigating deep cultural change and securing senior-level buy-in to make the necessary changes happen. The case illustrates how to approach implementing large-scale change across a highly bureaucratic organisation; in this case, the UK government. As such, it is a beautiful illustration of where agile works well. One key point to note is that, rather than focusing on the specifics of agile working, it demonstrates when agile methods can be a very powerful tool for enabling change. It also illustrates the importance of a decisive leader in getting an agile way of working implemented (and to some extent, risk-taking on the part of Mike Bracken and his sponsor in government). We will discuss the pros and cons of this approach.