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Discussing the Undiscussable: Overcoming Defensive Routines in the Workplace
內容大綱
Although we think of ourselves as being reasonable, we often make negative attributions about other peoples' intentions and hold them responsible for issues that arise. While we hold our positions with a high degree of certainty, none of what we are thinking is spoken directly to the person involved. When and if we do share our emotionally-charged assessments and theories, we generally do so only with people we feel will be sympathetic to our views. These private conversations tend to be held behind closed doors and rarely, if ever, do the targets of these conversations ever find out what we really think. The result: undiscussables - sometimes referred to as the 'elephant in the room'. The author shows that undiscussaables can be incredibly disruptive to trust and to the whole process of getting work done, and provides three tools to help eradicate them from the workplace.