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Risky Trust: How Teams Build Trust Despite High Risk
內容大綱
In today's environment, examples of work that is both complex and risky abound: delivering a large engineering and construction project; managing the response to a high-impact disaster; and providing medical care in the battlefield are but a few examples. This type of work requires multiple areas of expertise and often involves multiple organizations. The various teams that engage in risky work face high stakes -in financial, legal and reputational terms - and as a result, the role of trust in such contexts is critical. The authors define 'risky trust' and the particular challenges it poses. They then describe their research and the three elements of risky trust they identified, as well as four factors that leaders can embrace to facilitate trust in a risky context.