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Flat World, Hard Boundaries: How To Lead Across Them
內容大綱
This is an MIT Sloan Management Review article. While technological innovations have revolutionized the workplace, it is ironic that relational boundaries -- obstacles to productive human interactions -- remain largely unchanged. The authors identified five types of such boundaries: Vertical boundaries are the floors and ceilings that separate groups according to rank and privilege. Horizontal boundaries are the walls that separate them according to areas of experience and expertise. Stakeholder boundaries are the doors and windows of the organization. They open it up to, or shut out, parties such as vendors and local communities. Demographic boundaries result when workers are defined, say, by gender, race, education or ideology. Geographic boundaries are represented by the physical office location as well as by the electronic connections used to bridge time zones and distances.