個案資料

In researching what makes for successful project sponsorship, the authors used a project life cycle model with four stages: (1) initiating -from the preliminary idea through approved charter; (2) planning -from approved charter through approved project plan; (3) executing -from approved project plan through acceptance of major deliverables; and (4) closing -from acceptance of major deliverables through final completion. Project success historically has been defined by the "iron triangle"of cost, schedule and performance. The authors use a broader definition based on three success factors. The first success factor involves impact on the project's customers, which is almost always the most important success measure. The second success factor involves meeting agreements: Was the project completed on time, on budget and to specifications? The third success factor is tied to the future benefits to the company, be they new technology, new products, new markets and/or commercial success. The authors conducted separate studies of each project life-cycle stage, using literature reviews, focus groups, surveys and factor analysis in order to examine sponsor behavior and project success factors. For each stage, they found that two or three behaviors had a significant impact on the project success factors. In the initiating stage, the important behaviors for executive sponsors involve setting performance goals for the project, selecting and mentoring the project manager and establishing priorities. In the project's planning stage, the key sponsor behaviors are ensuring planning and developing relationships with stakeholders.

• Project management