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Commuter Complaints on SMRT Train Breakdowns
內容大綱
In December 2011, the world-renowned SMRT train system in Singapore suffered a series of commuter disruptions that shattered public confidence in the system. SMRT Corporation Ltd. is Singapore's multi-modal public transport operator, with train, bus and taxi services across the island. This case recounts the train breakdowns, resulting in commuter frustration and SMRT's response. Not only does SMRT management need to restore confidence in the reliability and safety of the system, but they also need to restore good faith with the public that they are committed stewards of a public system integral to daily living.