個案資料
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Saying What Needs to be Said: Role-Plays
內容大綱
Managing conflict and differences has always been an essential, but challenging, skill for effective managers to master. This case was designed to build expertise in conflict management and assertiveness. Grounded in the pedagogy of experiential learning, the case consists of three role-play scenarios that exemplify three challenging business situations. In each scenario, two individuals are faced with a possible difference in perspective or goals. The role-play requires students to assume the role of one of the individuals, and each scenario requires another student to initiate the discussion.