個案資料
了解個案內容與學習目標，選擇授課教師及使用課程。
Bikanervala: A Never-ending Quest to Delight Customers
內容大綱
Bikanervala - a manufacturer of Indian snacks and sweets and restaurant chain - had a goal to put Indian ethnic food in a prominent position globally. Its initiatives taken over the years had ranged from introducing new cuisines to streamlining processes, systems and standards that helped the firm keep customers happy. Through these initiatives, Bikanervala had been able to diversify and grow both in India and internationally. But the food services industry faced a set of challenges, with the most important being a lack of availability of skilled workers. What could Bikanervala do to meet this challenge and keep at pace with the growing industry?