個案總覽

In March 2016, India-based information technology start-up MD Solutions was facing a human resources challenge. Since 2012, the company had offered a three-day-a-month flexible work arrangement to its employees. Because of a family emergency a star performer, and the key person on a high-value project, needed to be relocated to his hometown, which was over 1,000 miles away. The company faced several challenges: how could it devise a new flexible work arrangement policy for retaining the star performer without hurting the cost structure and team morale; deal with virtual complexities; and develop a sustainable human resources framework that would benefit the company in the long-run in terms of performance excellence and talent retention.

In March 2016, India-based information technology start-up MD Solutions was facing a human resources challenge. Since 2012, the company had offered a three-day-a-month flexible work arrangement to its employees. Because of a family emergency a star performer, and the key person on a high-value project, needed to be relocated to his hometown, which was over 1,000 miles away. The company faced several challenges: how could it devise a new flexible work arrangement policy for retaining the star performer without hurting the cost structure and team morale; deal with virtual complexities; and develop a sustainable human resources framework that would benefit the company in the long-run in terms of performance excellence and talent retention.