個案總覽

Consumer sales promotions are used to acquaint new users with a brand, to load existing users and to maintain interest in the brand on the part of the salesforce, the retailers and the consumers. Four promotions are presented in this exercise - two which were considered successful by the manufacturer and two which were not. These promotions provide the background information necessary for students to: consider the characteristics of each promotion and the surrounding circumstances; evaluate and determine which promotions were successful; and develop a rationale of which factors are important for successful promotions.

Medisys Health Group, a leading occupational health company, was founded in 1981. It began to look at the North American market for expansion, seeking ways to leverage the Internet to become a leading medical information management company. With a couple of Internet projects on the go, it is up to the director of Internet strategy to explain how each piece fits into the overall business strategy. He contemplates shifting the business from the provision of medical services to the provision of information using an application service provider model. This case may be used in conjunction with Ivey case 9A98E011, Creating a Web Site for Medisys Health Group.

The vice president of marketing at Creemore Springs Brewery needs to develop a marketing plan to absorb the doubling of brewing capacity without hurting the brand. According to him, the Creemore brand has been successful and has had such committed and loyal consumers because it was known only to a select few. Its reputation had grown mainly through word of mouth. However, with the brewing capacity increase in progress, Creemore would need to double sales. Would this hurt the brand?

The assistant brand manager for DayQuil cold medication is under the gun to meet the deadline for a sampling experiment designed to increase DayQuil's market share. The case discusses managing timelines, identifying bottlenecks, and developing project management skills. DayQuil Sampling Operations serves to introduce students to project management issues and the decisions that have to be made, including crashing timelines and identifying parallel processes. This case can also serve as an excellent introduction to the use of Microsoft Project. DayQuil Sampling Operations is part of a three-case series about the DayQuil brand of cold medication made by Procter & Gamble. The other cases are Procter & Gamble Canada: DayQuil Brand Sampling (9A98A029) and Procter & Gamble Canada: Managing DayQuil Sampling (9A98C015).

A summer intern must decide how he will manage the launch of a sampling despite product shortages, a too-tight time frame, and potentially explosive legal implications. In particular, the intern must determine who in the organization is best able to help him and how he needs to approach those potential sources of help.

DayQuil Brand Sampling is part of a three-case series about the execution of a sampling project for the DayQuil brand of cold medication made by Procter & Gamble. The Brand Sampling case focuses primarily on brand management issues. The case serves to introduce students to the implementation aspects involved in a sampling program as well as to some tricky decisions regarding use of samples from a different country. In particular, the use of samples from the United States in the Canadian market requires over-stickering the expiry date and using one which is one year longer. While the use of the extended expiry date was perfectly legal and safe, the potential for consumer confusion was significant. (The other cases in this Procter & Gamble series are Managing DayQuil Sampling, case 9A98C015, and DayQuil Sampling Operations, case 9A98D020.)

The assistant brand manager for Procter & Gamble's Scope brand in Canada has been working since May with the brand manager to refine the brand's market position. They are concerned about whether they have chosen the correct target for the brand, and what their fall advertising for Scope should communicate. A focus group session has been planned for the next two weeks. They are eagerly awaiting the opportunity to uncover key consumer insights but want to ensure that they are asking the right questions. They have to make specific decisions regarding the fall advertising campaign no later than the beginning of August and want to ensure that the new advertisements are as successful as possible. This case can be used in a second year advertising or research methods elective, or as part of the advertising module in a first year course.

The assistant brand manager for Procter & Gamble's Scope brand in Canada has been working since May with the brand manager to refine the brand's market position. They are concerned about whether they have chosen the correct target for the brand, and what their fall advertising for Scope should communicate. A focus group session has been planned for the next two weeks. They are eagerly awaiting the opportunity to uncover key consumer insights but want to ensure that they are asking the right questions. They have to make specific decisions regarding the fall advertising campaign no later than the beginning of August and want to ensure that the new advertisements are as successful as possible. This case can be used in a second-year advertising or research methods elective, or as part of the advertising module in a first-year course.

A summer intern at Procter & Gamble must decide how he will manage the launch of DayQuil sampling in Canada despite product shortages, a too-tight time frame, and potentially explosive legal implications. In particular, the intern must determine who in the organization is best able to help him and how he needs to approach those potential sources of help.