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Diversity and Inclusion at ACG
The case describes the journey of Associated Capsules Group World (ACG World) in implementing initiatives to bring about diversity and inclusion (D&I) within the organization. Nikita Panchal, global head of talent and organizational development at ACG World, was given the responsibility for improving D&I in 2020. She began with a vision of bringing about a change where inclusion would become the norm instead of a stand-alone activity. The case elaborates on ACG World’s D&I journey within a male-dominated manufacturing industry. It outlines the key initiatives that were implemented, which stemmed from the formation of five workstreams: community; capability building; processes and policies; associate life cycle; and communication. The case allows for a critical review of ACG World’s journey and considers ways to build a strong case for D&I to bring on board senior leaders. -
Attrition at Silver Spark Apparel Ltd.
Silver Spark Apparel Ltd. (SSAL), established in 2004 near Bangalore, India, was a wholly owned subsidiary of Raymond Ltd. The plant had significant expertise in the manufacturing of jackets. SSAL faced a significant challenge when it came to the attraction and retention of workers, with the predominantly female workers often citing family issues as a reason for quitting. In order to combat attrition, SSAL’s head of human resources had initiated various employee engagement initiatives that had helped the company reach fourth place in manufacturing and production among “India’s Best Companies to Work For, 2014.” Nevertheless, the high rate of attrition had not been stemmed, and the data for the first quarter of 2015 was alarming.