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Copenhagen Airports A/S (CPH) has been severely hit by the COVID-19 pandemic, with flight activity at levels not seen since the 1970s. Although the virus overshadows everything, three senior managers discuss a more long-term trend: the steadily declining revenues of the airport’s shopping mall. Over the past number of years, consumer interest in food, beverages, and tax-free items has continuously decreased, posing considerable challenges to CPH’s business model. About 80 per cent of the airport’s profits are generated by the non-aeronautical business, of which the shopping mall is the biggest part, and CPH needs that income to continue investing into the airport’s status as an important hub for airlines. What could CPH do to deliver better existing services, and what new services would merit serious consideration? Could CPH launch new products or services that would be attractive to both passengers and shopping mall tenants, or would it need to redevelop its entire business model? Since the commercial business was key to driving the airport’s further development, the managers knew that finding answers to these questions was important to sustaining CPH’s position as a leading hub in Northern Europe. The case is not about the COVID-19 pandemic and its implications for the aviation industry. This is a case about the long-term trend of declining revenues in the airport’s shopping mall.

In November 2021, US Foods CEO Pietro Satriano must decide his company's trajectory following the COVID-19 pandemic. US Foods suffered due to business closures and social distancing during the height of the pandemic. While the situation improved following the return of indoor dining and in-person learning, an industry-wide shortage of truck drivers and warehouse selectors threatened to dampen its post-pandemic recovery. The US Foods team must determine the appropriate strategy for attracting and retaining new drivers and selectors. Meanwhile, the company planned to build additional locations for CHEF'STORE, its cash-and-carry warehouse brand, which promised to increase its geographic footprint and product offerings. Satriano must decide how to support the CHEF'STORE expansion in light of the foodservice distribution industry's continued supply chain challenges.

CEL was a loss-making Public Sector Undertaking (PSU) with many problems of discipline, operational inefficiencies, aggressive unions, skill gaps and high employee cost. The past restructuring of the company has not led to performance improvement. At the time, CEL had already eroded its net worth by nearly 90% and was merely INR 66 Million as against a paid-up capital of INR 558 Million. A glance at its balance sheet showed a large number of qualifications reflecting the health of systems in the company. CEL was established in the year 1974 as a Central Public Sector Enterprise, under the Ministry of Science & Technology, with an objective to commercialise technologies developed by National Laboratories and Research & Development Institutions in the country. In subsequent years, it had taken up the manufacturing of a wide range of products in collaboration with various labs & institutions. CEL initially started off with manufacturing of Ferrites as its primary business. Soon afterwards, it started its two key business verticals, Solar Photovoltaics (PV) and Railway Signalling systems. CEL is credited with pioneering the growth of Solar PV in India and holds the distinction of manufacturing India's First Solar Cell in 1977 and India's First Solar Panel in 1978. Later in 1991-92, CEL supplied and installed India's first Solar Power Plants (two 100 KW power plants in Aligarh and Ghosi Districts). These plants started operations in 1993. CEL had entered into the field of Solar PV in an era when the technology was largely limited to the domain of space research and there were only a handful of organisations in the field, even globally. CEL was the fourth largest manufacturer of solar modules in the world in late 1980s. CEL has played a pioneering role in a number of other areas as well, including development of Piezo elements for various applications-Ferrite based Phase Control Modules for Radar Arrays, Cadmium Zinc Telluride Substrates for night vision devices, etc.

Case Supplement for Case A00392

In July 2020, the founder and manager of Montreal Community Contact (Contact), a bimonthly community newspaper, was considering strategies to ensure the survival of his business. Because of the COVID-19 pandemic and the fact that he was sixty-three years old, he worried about what the future of the newspaper would look like if anything were to happen to him. Contact had been running for almost thirty years and had a loyal readership within the Black community in Montreal and a loyal cadre of advertisers, but online media was threatening the newspaper industry, and each year the business just managed to break even. The business’s owner now felt it was important to secure the long-term survival of the newspaper. How should he improve the stability of Contact while evaluating future avenues for the business?

AcademyOne, Inc. (AcademyOne) was a small privately owned software provider whose focus was on providing students with college transfer solutions. It operated as an educational technology company that provided software as a service (SaaS) products to simplify and streamline the college transfer and advising process. After surviving an economic recession and an industry lawsuit, the firm had regained its financial footing, and in 2021, now that it was financially secure, some of its long-term investors had asked to cash out their investments. AcademyOne’s president and chief operating officer was tasked with looking for ways to grow the business and with valuing AcademyOne, with the end game of selling the business.

Spreadsheet to accompany product W26706.

This case describes the life of P.T. Barnum, widely considered to the be the father of modern advertising and marketing. Barnum showed his genius for business early, selling lottery tickets and confections from his father's store. He went on to found a famous museum of curiosities that attracted millions of visitors and the world's most famous circus. The case describes his unconventional business choices driven by his lifelong desire to make people happy. His entertainment was often controversial, however, leading to spirited in-class discussions.

In December 2021, Toto Wolff, team principal and chief executive officer of the Mercedes-AMG Petronas Formula One team (the 'Mercedes team') is preparing for the start of the 2021 Formula One ('F1') season's last Grand Prix, in the United Arab Emirates. Everything the team has fought for this season is on the line. The Mercedes team is in an excellent position to win an unprecedented eighth consecutive Constructors' Championship, the award for the best overall team effort in F1. Meanwhile, driver Lewis Hamilton is tied with rival team Red Bull's Max Verstappen in points, and with another victory can clinch a record eighth Drivers' Championship, the award for the season's best driver. Win or lose today, the Mercedes team under Wolff's leadership has every reason to claim the title of most successful team in the history of F1, the world's most prestigious motor racing competition-and, with its remarkable seven-going-on-eight-year winning streak, perhaps in all of sports. Will Wolff again lead the Mercedes team to a win? What is the secret to his and his team's success? And with a new set of challenges on the horizon for next season-most notably, a major rule change governing aerodynamics that could upend the teams' competitiveness-how can Wolff and his team ensure that Mercedes stays at the top?

This case traces the rise of Jackie Robinson from the poor streets of Pasadena, California to one of the most famous people in America after he overturned the color barrier in baseball. The case describes how as a youth he excelled at basketball, football, baseball, and tennis. As a minor league baseball player, he was approached by the manager of the Brooklyn Dodgers to step on the field as the first Black player in major league baseball. His bravery and grace in the face of taunts and threats made him an inspiration and role model for millions. Later in life, he became an entrepreneur and social activist. Students will learn how Jackie Robinson navigated life's choices to leave a lasting impact on the world.

This note introduces a leadership communication competencies framework as part of the embodying executive presence model. The model can be leveraged in the education and development of leaders seeking to improve their skills associated with having impact and influence, enhancing their persuasive capabilities, and their ability to inspire others.

Hongxing ERKE Industrial Co., Ltd. (ERKE), founded in 2000, was the first large Chinese sportswear company to list overseas. Despite the difficulties it faced caused by poor management and the decline of its brand influence, ERKE donated ¥50 million worth of aid to disaster-hit areas in Henan, China, shortly after severe flooding in the province in July 2021. The donation caused an unprecedented online event in China and ignited the enthusiasm of netizens for buying ERKE products. Millions of netizens rushed to ERKE’s livestreaming studios and expressed their gratitude and support for the company through “wild consumption.” ERKE became representative in consumers’ minds of excellent domestic products that were part of Chinese fashion trends. Why had ERKE’s donation become such a hot topic and triggered a consumption binge in China? On the heels of this situation, how should ERKE use the opportunity to achieve a long-term competitive advantage in the future?

The historic Lund Resort at Kla ah men (the Resort) was wholly owned by the Tla’amin Nation and operated by Tla’amin Management Services LP (TMS). The Tla’amin Final Agreement had been in effect since April 2016, making the Tla’amin Nation self-governing over its land, resources, and members. The Resort, on British Columbia (BC)’s Sunshine Coast, featured thirty-one renovated guest rooms that ranged from budget-friendly units to luxury ocean-front suites. In addition to hiring a new general manager, the Resort needed to increase bookings in the shoulder season and stabilize staffing. By 2018, the Resort had had six general managers in two years and needed a highly experienced professional to fill the position. TMS hoped to retain this person for at least three years. The new manager would need to be a good fit in terms of Tla’amin culture and values; given the complex reporting structure, they would need to be adaptive and willing to work with multiple people within the Tla’amin leadership, including the TMS board of directors and the Tla’amin operating board. While it would have been best to hire a manager with experience working with Indigenous communities, the TMS had determined that this was not feasible and that it was best to hire someone who was experienced and open to learning about Tla’amin culture and values.

Should FIFA host its biggest event-the FIFA World Cup-every two years instead of every four, as it has been doing since the event's inception in the 1930s? In September 2021, Gianni Infantino, the president of the International Federation of Association Football (FIFA), addresses representatives of the 211 national associations that are members of football's highest-level governing body, from a conference room in FIFA's headquarters in Switzerland. The members have convened to discuss proposed reforms spearheaded by former coach Arsène Wenger, FIFA's Chief Football Officer, who is seated next to Infantino. News of the planned reforms already have sent shockwaves through the world of football. For instance, the president of football's European confederation, UEFA, has referred to a biennial World Cup as a "killer" and vowed to boycott the idea. The president of the Spanish league, one of football's top three domestic leagues, has dismissed the plans as "a threat not just to domestic football leagues but to the overall tradition of world football." Are the proposed reforms-all part of a 'Future of Football' project designed to reshape the sport-the right bet for FIFA? And if so, what can the governing body do to guide the process along the right path?

This case explores a current but also enduring and widely relevant intersection of challenges facing managers who compete in rapidly evolving technology markets. In the landmark US$9 billion Google LLC v. Oracle America, Inc. case, Google LLC (Google) leads development of the now-ubiquitous Android mobile operating system, used by billions of people globally. However, many of the laws governing development were unclear, having been written before the technologies being developed were even imagined. Thus, Google must balance competitive risks with other risks, such as legal uncertainty.

In December 2020, Daytoy Group, a leading global furniture and home furnishings retailer, asked the small Chinese candle supplier Dalian Talent Co. Ltd. to become its sole supplier of aromatic and unscented candles. Daytoy Group was offering the supplier a large amount of new production volume after terminating its relationship with its only other candle supplier in the Asia-Pacific region due to a corporate social responsibility issue. The supplier had to consider the cost of the additional supply chain management, manufacturing technique, and production capacity that would be needed to comply with the new request. The company already had enough orders from other reliable clients to fill its schedule until April 2022. Expanding production capacity and adding work teams to meet the request would take one to two years. How should the supplier respond to the request? What impact would the new arrangement have on its operations? How would it affect its long-time collaboration and future partnership with Daytoy Group?