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  • Myth: When Women Report Inappropriate Behavior Such as Harassment or Bullying, the Behavior Will Stop

    Breakthrough Career Strategies for Women's Success is a 12-chapter book published by Business Expert Press in 2019 and written by Saundra Stroope, who is a consultant and coach with over 20 years of human capital experience. In this book, the author explains how although the number of women entrepreneurs, business owners, and leaders in corporate leadership roles is growing, there are still many challenges women face that are different from those of their male counterparts. Women sometimes have beliefs or career myths that may interfere with their personal career satisfaction and success. A survey of more than 180 women, interviews with over a dozen influential women in leadership and professional roles validated career myths that have an impact on their satisfaction at work and career success. The women also provide helpful tips, advice, and recommendations for helping women overcome challenges and achieve career success. This book explores the barriers that women may encounter at work and offers you an opportunity to reflect on your strengths and development areas and create a plan for moving toward greater satisfaction and success in your career. Chapter 10: Myth: When Women Report Inappropriate Behavior Such as Harassment or Bullying, the Behavior Will Stop highlights how commonly women are harassed and bullied in the workplace, and how little is done to address these behaviors. It then offers some options for women to address these issues while prioritizing their safety, health, and welfare.
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  • Putting It All Together in a Development Plan

    Breakthrough Career Strategies for Women's Success is a 12-chapter book published by Business Expert Press in 2019 and written by Saundra Stroope, who is a consultant and coach with over 20 years of human capital experience. In this book, the author explains how although the number of women entrepreneurs, business owners, and leaders in corporate leadership roles is growing, there are still many challenges women face that are different from those of their male counterparts. Women sometimes have beliefs or career myths that may interfere with their personal career satisfaction and success. A survey of more than 180 women, interviews with over a dozen influential women in leadership and professional roles validated career myths that have an impact on their satisfaction at work and career success. The women also provide helpful tips, advice, and recommendations for helping women overcome challenges and achieve career success. This book explores the barriers that women may encounter at work and offers you an opportunity to reflect on your strengths and development areas and create a plan for moving toward greater satisfaction and success in your career. Chapter 11: Putting It All Together in a Development Plan offers guidance about putting together insights about overcoming the myths previous chapters explored and putting them together in a plan for achieving greater career success.
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  • Moving Beyond the Myth

    Breakthrough Career Strategies for Women's Success is a 12-chapter book published by Business Expert Press in 2019 and written by Saundra Stroope, who is a consultant and coach with over 20 years of human capital experience. In this book, the author explains how although the number of women entrepreneurs, business owners, and leaders in corporate leadership roles is growing, there are still many challenges women face that are different from those of their male counterparts. Women sometimes have beliefs or career myths that may interfere with their personal career satisfaction and success. A survey of more than 180 women, interviews with over a dozen influential women in leadership and professional roles validated career myths that have an impact on their satisfaction at work and career success. The women also provide helpful tips, advice, and recommendations for helping women overcome challenges and achieve career success. This book explores the barriers that women may encounter at work and offers you an opportunity to reflect on your strengths and development areas and create a plan for moving toward greater satisfaction and success in your career. Chapter 12: Moving Beyond the Myth suggests the need for dialogue between women and men about issues the book raises as a way to help women advance.
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  • The Amara Raja Group (A): Building HRM Capabilities

    The first company under the Amara Raja Group (ARG) was established in 1984, i.e. Amara Raja Electronics Limited (AREL) followed by Amara Raja Batteries Limited (ARBL). Its founder leveraged the presence of his family in Renigunta, a rural village in South India, and chose to start the industry there to create employment opportunities. Preference is given to local population in all ARG enterprises. Despite its strong people orientation, the HR department/function at ARG got strengthened only after Jaikrishna strived to make it central to business. The department's evolution has been demarcated in three phases. The first and second phase saw few initiatives, and during the third phase the HR department was structured according to the Dave Ulrich Strategic HR Model. While this structure had been successful until now, certain sections in ARG still doubted its sustainability.
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  • The Feedback Fallacy

    For years managers have been encouraged to candidly praise and criticize just about everything workers do. But it turns out that feedback does not help employees thrive. First, research shows that people can't reliably rate the performance of others: More than 50% of your rating of someone reflects your characteristics, not hers. Second, neuroscience reveals that criticism provokes the brain's "fight or flight" response and inhibits learning. Last, excellence looks different for each individual, so it can't be defined in advance and transferred from one person to another. It's also not the opposite of failure. Managers will never produce great performance by identifying what they think is failure and telling people how to correct it. Instead, when managers see a great outcome, they should turn to the person who created it, say, "Yes! That!," and share their impression of why it was a success. Neuroscience shows that we grow most when people focus on our strengths. Learning rests on our grasp of what we're doing well, not what we're doing poorly, and certainly not on someone else's sense of what we're doing poorly.
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  • The Amara Raja Group (B): Transforming The HR Function for Vision 2025 and Beyond

    This case, Amara Raja Group (B): Vision 2025 is set in 2019 where the HR department has gone through multiple interventions commencing in 2017, including building a business specific recruitment strategy, making HR digital, and development of an employee value proposition. With changes in external environment including increased digitisation, automation, and industry 4.0 along with the internal shift of leadership of ARG from the founder RNG to Jay Galla to the newer generation, Jaikrishna ponders upon the way forward for the HR function of the group.
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  • The Experience of Wendy Chan: Challenges Faced by Woman Leaders in STEM-Related Sectors

    This case examines gender challenges confronting women leaders, particularly in Science, Technology, Engineering, and Mathematics (STEM)-related sectors through the lens of Wendy Chan, a data science team leader in Europa a multinational insurance company, and the challenges she encountered in her role, as well as the steps she took to address her situation. It highlights issues concerning bias against women leaders, gender differences toward work issues, and work-life balance. This case caters to undergraduates and graduate courses on management and/or entrepreneurship that focus on diversity and leadership issues, especially those covering the topic of gender. It is also suitable for gender studies and women's studies courses with a focus on diversity and leadership issues.
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  • Building a Great Place to Work: Intuit India

    Intuit India, a fully owned subsidiary of Intuit Inc., a US multinational company, has been in the business of developing financial software for small businesses, accountants and individuals. The case is about how Intuit's India unit got to be recognized as India's no 1 ""great place to work"" through a competitive assessment among 600 of India's employers in 2017. This accomplishment was significant for Intuit India because it had toppled corporate giants like Google and American Express who had held on to the top rank in the previous years. The case narrates the history of Intuit's seven-year journey to the top rank in the Great Place to Work rankings and engages students in learning about what it takes to build a great place to work and sustain it over time. Intuit India was established in 2005, and grew to 1,050 employees on its rolls by 2017. Intuit India had consciously worked towards building a great place to work since 2010. The next seven years had been a roller-coaster ride, full of surprises and ups and downs. In its attempt to break into the top 10 and reduce its variability on the rankings, Intuit did many things that can give us insights into what it takes to build a great place to work. The case raises many questions and offers several insights in how sound HR and People Leadership practices can build a vibrant organizational culture and help build a great place to work.
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  • Senreve

    This case explores the various challenges that Senreve faced in hiring and retaining talent as a rapidly growing organization. The case first describes how the two co-founders developed a vision for their company, created a score card to use in their hiring process, and codified the values they wished to embody as an organization to assess cultural fit. The case illustrates how the co-founders applied their hiring philosophy through three vignettes. The first vignette addresses an early opportunity the pair had to hire a co-founder, who brought a unique set of skills and experience, but lacked other important qualities. The second vignette illustrates a situation in which the co-founders had to decide what to do with an employee who had made important contributions to the firm, but whose role no longer fit with the needs of the company as the company had evolved. The final vignette lays out a dilemma the co-founders faced when they found themselves in disagreement when evaluating a candidate for a key role at the company.
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  • New Ways to Gauge Talent and Potential

    While most organizations still rely on traditional methods such as räsumä screenings, job interviews, and psychometric tests to find the right people and match them with the right roles, three new approaches to talent identification are quickly gaining traction. Gamified assessments, digital interviews, and candidate data mining have the potential to make hiring more precise and less biased, as long as they're used responsibly.
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  • P-Will at DISCO

    From the outside, DISCO-a Japan-based manufacturer of precision tools for semiconductor production devices-appeared to be a rather ordinary company that had achieved rather extraordinary success: it had simultaneously achieved 70% global market share, had lifted its profitability from 15% to 30% over the past seven years, and was consistently selected as a ""Best Workplace"" in Japan. The secret to DISCO's success, according to Sekiya, lay in its truly individualized management of human capital which they called the P-Will (Personal Will) system. P-Will was a proprietary managerial accounting system based on Will, a currency that enabled internal market transactions. At DISCO, every hour of labor and every good was associated with a price in Will. Employees were expected to act like independent business owners; they used the P-Will system to manage their own revenue contributions and business expenses in Will. Four times a year, the balances of individual P-Will accounts were converted to real currency and paid out as bonuses. In the last couple of years, about 10 companies, including other companies in the semiconductor industry, had visited Sekiya wanting to replicate DISCO's enviable success and introduce the P-Will system at their companies. However, none of these companies had actually implemented it. Seeing off another guest who had visited DISCO, Sekiya asked himself: Why don't other companies adopt the P-Will system? What were the conditions under which P-Will would work-and not work?
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  • Safecast: Bootstrapping Human Capital to Big Data

    On March 11, 2011, at 2:46pm, a 9.1-on-the-Richter-scale, six-minute long earthquake unleashed a tsunami that ravaged the Tohoku region of Japan, damaging the Fukushima Daiichi Nuclear Power facility and releasing sufficient radioactive material into the air and ocean to make it one of only two "level 7" nuclear disasters in history (second only to Chernobyl). But just how much radioactive material had escaped was not clear. A tense time was made worse by sporadic disclosures of fragmented information. Those who had power or cell service, mostly friends and family outside the region, were glued to their television and smartphone screens, but, by definition, no one could see the radiation they feared. Frustrated by their own desires to know what should have been knowable, three technologists-Sean Bonner, Pieter Franken and Joi Ito-founded non-profit Safecast around a volunteer-centered, open, citizen-science, "crowdmapping" model to monitor radiation levels. With the help of thousands of volunteers, by 2018, Safecast had become not just the "go to" source of information on radiation issues in Japan and elsewhere, but also the vanguard example of citizen science. Yet as Safecast's dataset strengthened exponentially, the sustainability of its financial model weakened. The same open, crowd-based model that made the founder's data collection sustainable was still financially unsustainable. Was there a business model that could sustain the organization financially without undermining their volunteer-based operations, and if so, what would it look like?
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  • Note on Managing Workforce Reductions

    Each individual who enters an organization will, at some point, leave. And yet most future leaders spend significantly more effort learning about recruiting than departures, despite the sensitivity and challenges associated with the latter. This note is intended to help address that imbalance. This note provides a roadmap for managers and employees to follow when instituting or facing layoffs. It aims to help managers consider the broader implications that should be taken into account when conducting layoffs, including how to structure and execute them effectively; how to minimize the negative impact on laid-off employees, "surviving" employees, the firm's reputation, and the community; and what alternatives any firm contemplating layoffs should consider.
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  • BETTER PLACE: AN ENTREPRENEUR'S DRIVE GOES OFF TRACK

    This case illustrates how a leader's lack of self-awareness can derail his or her career and sabotage the performance of a company. It features Shai Agassi, founder and CEO of Better Place, a charismatic, visionary leader who promises a solution to the world's reliance on oil. His charisma and convincing rhetoric are initially very effective at attracting investor and policy maker support for his idea of a network of electric cars with rechargeable, swappable batteries. The case describes Agassi's journey from visionary founder to capital raising as one of the most successful startups in history. Agassi's charismatic personality is observed as he pitches his vision in a TED Talk video. The case explores Agassi's drivers and strengths by describing his background, including his family life, cultural context, and career history as an entrepreneur and senior executive at SAP. The case then outlines the unraveling of Agassi's business and how he becomes increasingly disconnected from his stakeholders' interests and the changing context. Agassi's meteoric rise in popularity among media, investors and potential consumers is subsequently derailed by signs of narcissistic behaviour, poor financial management and strategy execution and unbalanced stakeholder engagement. Agassi's bravado and defensive behaviours contribute to the loss of interest and commitment by partners, colleagues and investors and the eventual bankruptcy of the company. Agassi's blind spots in his relationships, neglect of specific sets of stakeholders, tendency towards over-conviction in the business model, and inability to adopt an agile mind set contribute to his career downfall. Learning objective: This case illustrates how business leaders' careers can be derailed by personal characteristics that may have initially attracted support. As the needs of the business change, the leader's low self-awareness and inability to learn and adjust to a changing context contribute to their downfall.
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  • Recognizing Leadership Styles

    The case is designed to help undergraduate and graduate students, as well as participants in executive education programs recognize the differences between six leadership styles identified by the work of Litwin & Stringer (1971) and further popularized by Goleman (2000), Goleman, Boyatzis, & McKee (2013), and Korn & Ferry (2017). The case presents employee descriptions of their superior's behaviors that are indicative of one of the six leadership styles: directive, visionary, affiliative, participative, pacesetting, and coaching. The vignettes, each describing a typical application of a particular style, can be used in class for the purpose of developing students' leadership style diagnostic skills, as a group discussion material, or as test material for post-class examination.
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  • Huawei the Ren Zhengfei Way: the "Tough Guy" and His Corporate Philosophy

    This case focuses on the distinctive "paternalistic" leadership and management style of Ren Zhengfei, founder of Huawei Technologies Co., Ltd. (hereinafter "Huawei") and considers whether he needed to adapt his style in light of new challenges at the company. Ren's own military experience shaped Huawei's early corporate culture and management structure. It emphasized clear-cut goals, hard-and-fast rules, employee dedication and absolute obedience. At the same time, the company acknowledged the contributions of dedicated employees by remunerating them generously. This approach transformed Huawei into a company of strivers and fueled rapid business growth. Nevertheless, as the market evolved and employee characteristics shifted, the shortcomings of Ren's management model grew ever apparent. Consequently, Huawei's performance took a nosedive and employee satisfaction also sank. Beset by internal and external challenges, Huawei needed to completely rethink its approach to business, corporate culture and company management.
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  • Performance Development at GE: Shaping a Fit-For-Purpose Performance Management System (C)

    In 2013, GE implemented the FastWorks program, an initiative that utilized tools and methods adapted from start-up methodologies to make the company more customer centric, lean and agile. With the spread of FastWorks within GE, a startling conclusion became evident - the existing performance management system might no longer be fit for the company's new direction. This case series follows the journey of GE's new performance management system, Performance Development, and its PD@GE app. By utilizing FastWorks in its development process, the HR team was able to leverage customer feedback and rapid prototyping to build a new system with unique features, such as instantaneous feedback, upward feedback and removal of employee ratings.
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  • She Grabbed His What? A Personnel Manager's Dilemma - Case A

    Nick Barr was the Personnel Manager for National Processing Inc. -- an 80-year old company and one of Canada's leading industrial processors. Barr, a recent graduate in Industrial Relations Management with very little job experience, was hired to manage National's 530 unionized employees. In his first year on the job, Barr encounters a particularly challenging case involving a sexual harassment complaint. One day a young, male employee went to Barr's office and reported that his female co-workers were sneaking up behind him and grabbing his testicles. After learning about this concerning behavior, Barr must decide what to do. A number of things factor into his decision including the safety and psychological welfare of the employee and his co-workers as well as Barr's responsibilities to the company and his personal reputation and job security. In Case A, the employee's experience is described. In Case B, it is revealed that Barr decides to conduct an informal investigation and finds that the employees are playing a 'grabbing' game. Barr is shocked to learn this and has to decide how to proceed with the complaint.
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  • She Grabbed His What? A Personnel Manager's Dilemma - Case B

    Supplement to case NA0558
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  • Note on Hackathons

    Organizations have often sought to meet the pressures of rapid change through novel ways of managing human capital to boost innovation and productivity. Hackathons have emerged as one of the latest approaches to do just that. How can those responsible for managing human capital use hackathons as a new tool in their toolkit? This note is meant as a guide for academics and practitioners to understand what hackathons are, how they work, when and how they can be useful, and how they complement other more traditional tools for organizational innovation and productivity. The note ends with a summary of questions and additional resources for more detail.
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