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Ron Howard achieved early fame as a child actor on The Andy Griffith Show. Then came a long stint as Richie Cunningham on Happy Days. But from an early age he wanted to direct, and now he has a number of award-winning movies to his credit. He talks about the role of his parents, the arc of his career, and how he gets the most out of his actors.

There can be no arguing that we are in the midst of a leadership crisis. And not just in politics but in the business world, as well. We know this first and foremost because people aren't excited about their work: According to Gallup, two in three are not involved in or enthusiastic about their work, and 50 per cent are actively looking for a new job. The authors present their finding that great leaders possess five core characteristics that help them "connect at an authentic human level with people". Taken together, these characteristics constitute 'leading with heart'. As they demonstrate, leading with heart isn't just about being chummy with your employees or making people feel good. It's about creating an environment of safety and connection versus one of fear and isolation.

In August 2019, Paraguayan sports journalist Edgar Cantero, correspondent for various international media outlets and digital channels specializing in football (soccer in the US), wondered which of the world's football coaches was most qualified to receive 'The Best' award, granted annually by the Federation Internationale de Football Association (FIFA) in various representative categories (coaches, players, goals etc.). FIFA had 209 affiliated national associations in 2019, so its annual awards were an event of global interest. The voting system was designed to ensure votes were as impartial and transparent as possible, with the way in which each participant voted later being made public on the FIFA website. The final three nominees were generally somewhat predictable, however, usually based on the winners of the world's most prestigious footballing trophies the previous year. Cantero was surprised and honored to be invited to represent Paraguay for the first time in the voting. In an industry where several professional generations with long careers co-exist, Cantero was part of a new generation of younger journalists, all in their early thirties, who were beginning to receive recognition in various countries for their coverage of major international tournaments, such as the World Cup in Russia 2018 and the 2019 Copa America. Cantero was pleased generational diversity was being considered, as it was a topic that generated passionate debate. He only had a couple of weeks to make his decision and cast his vote, although he did favor four of the top ten candidates in particular: Jurgen Klopp (Liverpool FC coach), Pep Guardiola (Manchester City), Mauricio Pochettino (Tottenham Hotspur) and Erik ten Hag (AFC Ajax). Cantero and his colleagues were aware of the media importance of the FIFA awards, which is why their decision was far from an obvious one.

On March 5, 2022, Ronni Kahn sat at her desk in Sydney, Australia, reflecting on what she was going to share at an international conference on leadership. Kahn was the founder and chief executive officer of the food rescue organization OzHarvest, a charity with the goal to nourish Australia through redistributing food and food waste to those in need. Kahn's work involved a combination of running OzHarvest and being an international ambassador for and keynote speaker on sustainable food practices and living with purpose and meaning. As Kahn reflected on the work that had been done over the last eighteen years, what were the leadership lessons she had learned that she could share with others?

In many cases, data analysts are given the question to answer or the data set to be analyzed. It's important, however, to understand that there are numerous steps, before and after the empirical analysis is done, that define an overall rigorous scientific process. This note outlines the basic steps that are important in asking an empirical research question, answering it, and presenting findings. The process described in the note generalizes to any empirical research domain. Given the rising prominence of data analytics in sports, we illustrate the process here using a question that is often discussed by basketball observers: Does calling a timeout in basketball end a run being made by the opposing team? At Darden, this note is used in the MBA and Executive MBA class "Data Analytics and Leadership Judgment in Sports"; it would also be suitable in many data analytics courses or a module in any course introducing the basics of an empirical research process.

As many employees resist the call to return to the workplace from home offices established during the COVID-19 pandemic, managers worried about losing talent are accommodating them. The authors studied 20 global enterprises to gain insight into management concerns and emerging practices for managing hybrid work effectively.

This case describes the regional restructuring story of Bank of China (BOC) Liaoning Branch, a provincial branch. In January 2016, BOC's Beijing head office decided to make a crucial strategic adjustment to its institutional setup in Liaoning Province. Tianbing Jia, the newly appointed president of Liaoning Branch, was tasked with splitting up the branch and relocating it from the city of Dalian to the city of Shenyang in just three months. Jia and his executive team made meticulous preparations for the separation and relocation to ensure everything went smoothly while safeguarding employees' well-being. Thanks to the effective work of Jia and his team, the relocation was completed on time. However, this was just the first step in a complicated restructuring process. Following the move, Jia and his team had to start a new organization from the ground up in an unfamiliar city. This presented another significant challenge: integrating Liaoning Branch from Dalian and Shenyang Branch into a new provincial branch.

Fuyao Glass America (FGA) is an auto glass manufacturing facility in Moraine, Ohio. This case builds upon the story presented in the documentary film American Factory, which outlines how the Fuyao Glass Industry Group Co., Ltd. purchased a closed General Motors plant to launch a US facility that leveraged the Group's Chinese manufacturing expertise. Students are asked to propose a change-management plan for the executive management team to create an inclusive, engaging workplace that bridges cultural differences and attracts and retains the skilled workers necessary to make this facility successful. The case picks up where the American Factory documentary ends, asking students to consider how they might address the challenges faced by FGA's management team as they attempt to expand their manufacturing techniques in the US. In particular, FGA's leadership wrestles with the following: (1) creating an inclusive, engaging workplace that bridges cultural differences; (2) overcoming the talent management challenges revealed during the unionizing effort by the United Auto Workers; and (3) attracting and retaining skilled workers. This case shares FGA's management challenges from the perspectives of the president and CEO of FGA from 2016 to 2022, and the director of HR/employment management at FGA during most of that time. The two executives share information about FGA's talent management practices and the initiatives implemented between 2017 and 2020 to address issues related to the management challenges and employee concerns raised in the documentary and in media accounts.

Leaders are responsible for planning and executing actions that advance organizational goals. As individuals gain career experience, they tend to develop and rely on implicit mental models that shape how they go about "getting things done." Without knowing it, most people develop a primary action orientation - analytical, contextual, or relational - that informs their mental map for action. Action orientations can be useful because they inform how you develop a plan, determine where to focus your time and attention, and when to enlist the help of others. However, an overreliance on any one orientation can lead to poor action plans that may derail your ability to execute (especially when operating in a new role or an unfamiliar situation).

When vaccines became widely available in 2021, Dr. Bonnie Henry-the provincial health officer of British Columbia (BC)-was tasked with the monumental mission of immunizing all BC residents against the COVID-19 pandemic. By November 19, 2021, almost 91 per cent of eligible residents had received their first dose of the vaccine, and 87 per cent had received their second dose. At the same time, the pediatric vaccine for children aged five to eleven was approved by Health Canada; however, polling suggested that BC parents were hesitant to vaccinate their young children. Henry faced the new challenge of creating a plan to convince parents and caregivers that vaccinating their children was both necessary and safe.

Chinese Online (COL) was one of China's largest Chinese-language digital content distributor. Its offerings ranged from literature, audio, TV, film, and micro-drama. From 2018 to 2020, the company was in serious financial trouble as a result of an unwise acquisition. The founder of COL returned from overseas to turnaround the company by executing a strategic refocus to its core business field, which was literature and other forms of content. In addition to business contraction and cost reduction, he creatively designed a collective decision-making system called Class Committee, where he encouraged divisional heads to break the ice and make decisions together. This mechanism aligned divisional goals and allowed for executives to understand COL's business lines from a more integral perspective. In early 2021, COL recovered from the crisis thanks to the executives' joint effort. Tong was thinking how to leverage this mechanism to cultivate the next generation of CEO.

Alibaba Group Holding Limited is an operator of online mobile marketplaces in retail and wholesale trade. They are a multinational technology conglomerate that has a total of 115 subsidiaries with 785 companies. Some notable platforms owned by Alibaba include Taobao, Tmall, Aliexpress and Lazada. The company is involved in logistics, retail and wholesale, local consumer businesses, cloud services including network virtualization services, large scale computing, security and big data analytics. They also partake in innovation initiatives and digital media and entertainment. Their headquarters is located in China. They also have offices located in several countries around the world including Singapore, India, the United Kingdom (UK) and the United States (US). Over the past decade, Alibaba has seen exponential revenue growth. Understanding Jack Ma's (co-founder and former executive chairman of Alibaba Group) leadership behaviours and Alibaba's organizational culture enabled us to appreciate how the group managed complex and intertwined issues during his tenure. Now that the baton has been passed to succeeding Chairman and Alibaba CEO Daniel Zhang, the world's eyes have turned to Zhang to witness how he leverages on Alibaba's current position and sustains its business operations and rapid growth.

Three strategies can help employees anywhere feel connected. Plus, one way to beat inflation, what umpires' calls reveal about our "attention budget," and more.

Case Supplement for Case W28614

In July 2013, the chief information officer of the Financial Industry Regulatory Authority (FINRA) was preparing for an upcoming meeting with FINRA's board of directors. He was building an argument for why the organization should reverse the decision he had advocated just a few months earlier and shift from a model that used on-premises data centres to one that focused on public cloud resources. Some board members were already familiar with the cloud and were using it in their own organizations, whereas others were concerned about taking their most critical data and putting it into the hands of a cloud service provider. This decision would have a profound impact on the technical direction of the regulator moving forward. Choosing to abandon their on-premises resources and shift to the cloud was a fundamental architectural decision that would significantly affect job roles and be difficult to reverse. The chief information officer had to make the case that a cloud-focused approach would meet FINRA's current needs and serve the organization better in the long term.

This case describes the plight of Li Fen, a human resources (HR) manager. In 2008, Li began working as a management trainee at Company A, a smartphone manufacturer. After landing a formal job at the company, she handled HR and administrative tasks for a new project and a big company project that had encountered some difficulties. She handled both projects effectively due to her self-discipline and strong work ethic. Nevertheless, she found it difficult to get along well with her colleagues, including superiors, peers, and subordinates, who frequently complained about her, and they even got into heated arguments. She had never considered that interpersonal relationships could get in the way of her work. Disheartened, she returned to company headquarters to enhance her professional skillset. However, would better professional skills alone help her deal with these interpersonal issues? People often joked that Li had low emotional intelligence (EQ), but she could never quite put her finger on the problem. In the past, she had believed that work was just about getting things done and that managers should not preoccupy themselves with other people's emotions or show empathy to others. Now, however, she began to question this assumption: Could it be that EQ was actually critical in the workplace, and in that case, how could she improve her EQ to forge stronger interpersonal relationships?

CEO Francesco Starace is considering what is next for Enel SpA, one of world's largest energy companies. From 2014 to 2022, he has wrought a dramatic transformation at Enel, restructuring the company's business units; redeploying senior talent across functions and geographies; instigating a digital transformation; initiating a shift from Enel generating energy primarily sourced from thermal (or brown) sources (reliant on fossil fuels), to a leading provider of renewable energy. He has launched Enel X, an incubator for new products and services built on electrification, which is steadily overtaking Enel's own retail sales. He has introduced an Office of Innovability as a way to inject a culture of sustainable thinking across the company. Now he faces a possible third term as CEO. What is next for Enel and Starace?

The Commission on Presidential Debates (CPD) has organized the presidential and vice-presidential debates in the United States since 1988. In the spring of 2022, the Republican National Committee threatened to bar their nominees from participating in any CPD-sponsored debates in the upcoming election. The CPD must decide how to handle this challenge.

This case provides an account of Laura Rodriguez's career trajectory and the obstacles she has faced and still faces as a female-identifying professional. Laura is portrayed as a hardworking, achievement-oriented individual who has excelled academically and professionally. But as she reaches the middle of her career, she is challenged in attaining her career objectives and does not receive a critical advancement opportunity given to her less-qualified male colleague. Part A of the case describes Laura's pre- and post-MBA career and the beginning of building her family. In Part A, she also learns she was not selected to participate in her firms Leadership Pathway advancement program. Part B of the case describes Laura's leadership self-assessment and the development approaches she is contemplating.

This case provides an account of Laura Rodriguez's career trajectory and the obstacles she has faced and still faces as a female-identifying professional. Laura is portrayed as a hardworking, achievement-oriented individual who has excelled academically and professionally. But as she reaches the middle of her career, she is challenged in attaining her career objectives and does not receive a critical advancement opportunity given to her less-qualified male colleague. Part A of the case describes Laura's pre- and post-MBA career and the beginning of building her family. In Part A, she also learns she was not selected to participate in her firms Leadership Pathway advancement program. Part B of the case describes Laura's leadership self-assessment and the development approaches she is contemplating.