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This note describes the Customer Module in the core-curriculum Operations Management course at the Darden School.

Creating value involves understanding consumers/customers and bringing this knowledge into the organization. Market-driven and market-driving strategies are contrasted in the context of new product development.

This initial module was meant to clarify how the course would be useful to students who would be starting PSFs, working for them as an employee or contractor, managing them, or hiring them from the client side.

Concerns itself with the strategic dynamics which influence organizations externally.

The way in which PSFs organize themselves to leverage strategic capabilities is imperative in achieving high performance.

Focuses on how the internal processes connect strategy with implementation.

It is imperative for the internal systems and processes to be connected to the external processes of client management, competitive adaptation, and service delivery.

Emphasizes the skills and values that we believe successful professionals possess: change management and leadership skills, a proactive career management approach, effective processes of giving and receiving feedback, a clear ethical perspective, balance between private and professional lives, and the ability to cope with ever increasing demands on one's time.

Discusses strategies for balancing private and professional life.

This technical note compares two methods of treating debt usage in discounted-cash-flow valuation of investment projects or companies. The note demonstrates that the approach using weighted average cost of capital (WACC) and the approach using equity residual (ER) yield equivalent results if consistent assumptions are used. General features are illustrated with specific examples, including a spreadsheet.

Provides an overview of corporate venture investment.

Provides an overview of raising venture capital and private equity funds.

Presents a synopsis of High Flyers, by Morgan McCall. Offers a method for identifying and training managers with potential--to build management bench strength.

Links two very useful pieces of management research--resource allocation processes as studied by Bowen and Burgelman and the aggregate project plan expounded by Wheelwright and Clark.

This note describes the basic elements and pricing of financial derivatives. Financial derivatives are contracts whose value is derived from the value of some other underlying asset, such as a share of common stock, a commodity (e.g., coffee, oil, or wheat), or a bond. Each derivative has its own special features and provisions, and each is used for a special financial purpose.

Prepares students for financial ratio analysis.

This note describes the history, merits and limitations associated with the establishment of a sole proprietorship, a partnership and a corporate or limited liability company in Canada in 1999. It reviews the flexibility of each option and the relative liability assumed by the principal owners when choosing the form of organization. The question of liability is then examined further with emphasis on negligence, product liability and professional liability. The note also outlines the standard of care defense that is central to staving off liability lawsuits.

Provides an overview of the seven elements of negotiation analysis. These elements include BATNAs (nonagreement walk-aways), parties, interests, value-creation, barriers to agreements, power, and ethics. Illustrations are drawn from a range of contexts (from buying a car and the sale of a business to dispute resolution and international diplomacy).

Discusses merger and acquisition accounting.

Dot-coms provide unique financial reporting situations.