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Describes how four companies in the Internet software market approach product development. Drawing upon short case studies of three recent projects, students are invited to synthesize the common attributes of development practice in turbulent environments.

Bob Hellman, a partner in a West Coast middle-market buyout firm, is attempting to simultaneously acquire and merge three disparate firms in the rapidly consolidating telemarketing services industry. Hellman must value the individual companies as well as the combined entity, structure a deal that is attractive to each party, and evaluate the prospects for the combined entity while developing a plan of action to more fully develop the deal.

Students must estimate the weighted-average cost of capital (WACC) for two business segments and resolve the debate within a company over the use of a single hurdle rate versus a risk-adjusted hurdle rate performance evaluation system. In January 1996, Phon-Tech's CFO must fashion a recommendation regarding the company's use of segment hurdle rates. Phon-Tech had been the target of an active investor who charged that one segment was not paying its way. The case serves as part of an introduction to estimating investors' required rates of return (ROR). It would best following one or two class sessions introducing techniques for estimating WACC. Although the numerical calculations required are light, some of the subtleties about the use of risk-adjusted hurdle rates will require time for the novice to absorb.

Linda Doyle, president and CEO of Harvard Business School Publishing Corp., has succeeded in turning around the organization after several difficult years. She has launched several strategic and organizational initiatives, and has instilled a new philosophy and vision. Now, however, there are disagreements over the use of the centralized marketing organization and the degree of autonomy still held by the product groups.

Reynolds Consumer Products Division must decide whether to discontinue its program of case allowances in favor of discretionary trade dollars targeted for market development.

Sime Darby is one of South Asia's largest regional conglomerates. In 1995, it is contemplating entry into the fast-growing financial services sector in Malaysia through the acquisition of a Malaysian bank. This is in keeping with its activities mirroring those of the Malaysian economy. The case discusses whether to proceed with the acquisition. Exposes the underlying sources of value creation of the conglomerate in the institutional context, which affect the costs and benefits of broad corporate scope, especially the evolving capital market and the tight interrelationship between business and politics.

Portrays Margaret Thatcher's rise to the leadership of Great Britain's Conservative Party. Thatcher's political career began with her election to Parliament's House of Commons in 1959. Sixteen years later she was elected the leader of her party, and then in 1979, she became prime minister. Thatcher's emergence as a world leader illustrates her unlikely transition from ultimate outsider to powerful insider.

This case is the transcript of a student's report about her definition of leadership and includes some quotations from Frances Hesselbein, former national director of the Girl Scouts of America, to support it. The case is poignant because the author's background includes abuse as a child, and she demonstrates remarkable courage in moving out of that situation and establishing a strong foundation of what it means to be a leader.

The management of the Samsung Group has to decide whether to enter the Korean theme park industry. The case focuses on three main issues in the context of the entry decision: (1) the underlying forces that shape industry structure, competitive interaction and profits; (2) the impact of globalization on industry structure; (3) the relationship between a firm's resources and its strategy. Porter's Five Forces model is used to analyze the impact of the competitive forces on profitability. A 15-minute video, product 7A96M006, can be purchased for this case.

In early 1995, Karen Jimenez began implementing a project to boost morale and productivity at Acme Minerals Extraction Co.'s plant in Wichita, Kansas. The team-based productivity project, as it is known, was designed to induce similar results at all of Acme's plants. But now, in the fall of 1996, Jimenez seems to have run into a brick wall at the second site targeted for improvement--the plant in Lubbock, Texas. The tactics that worked so well in Wichita are failing. And, as a meeting with Acme's senior managers looms in this fictional case study, Jimenez must rethink the issues and explain how the project can be put back on track. What can be done? The company has earmarked big bucks for the project, and the CEO's ego and reputation are wrapped up in it. In 96602 and 96602Z, commentators Ravi Venkatesan, Lloyd Baird, Martha Maznevski, and Gary Banks offer advice on this fictional case study.

In early 1995, Karen Jimenez began implementing a project to boost morale and productivity at Acme Minerals Extraction Co.'s plant in Wichita, Kansas. The team-based productivity project, as it is known, was designed to induce similar results at all of Acme's plants. But now, in the fall of 1996, Jimenez seems to have run into a brick wall at the second site targeted for improvement--the plant in Lubbock, Texas. The tactics that worked so well in Wichita are failing. And, as a meeting with Acme's senior managers looms in this fictional case study, Jimenez must rethink the issues and explain how the project can be put back on track. What can be done? The company has earmarked big bucks for the project, and the CEO's ego and reputation are wrapped up in it. In 96602 and 96602Z, commentators Ravi Venkatesan, Lloyd Baird, Martha Maznevski, and Gary Banks offer advice on this fictional case study.

In early 1995, Karen Jimenez began implementing a project to boost morale and productivity at Acme Minerals Extraction Co.'s plant in Wichita, Kansas. The team-based productivity project, as it is known, was designed to induce similar results at all of Acme's plants. But now, in the fall of 1996, Jimenez seems to have run into a brick wall at the second site targeted for improvement--the plant in Lubbock, Texas. The tactics that worked so well in Wichita are failing. And, as a meeting with Acme's senior managers looms in this fictional case study, Jimenez must rethink the issues and explain how the project can be put back on track. What can be done? The company has earmarked big bucks for the project, and the CEO's ego and reputation are wrapped up in it. In 96602 and 96602Z, commentators Ravi Venkatesan, Lloyd Baird, Martha Maznevski, and Gary Banks offer advice on this fictional case study.

Chronicles Trident Health, a British medical information company founded in April 1993 by Stan Shepherd and his partner Ray Jordan. The relationship between Stan and Ray began as an informal consulting partnership, as they attempted to capitalize on opportunities to help shift the U.K. health care system from a paper-based system to electronic storage, retrieval, and exchange. Realizing that this was a much larger opportunity than the two of them could handle as partners, they decided to build a company to pursue these goals. Stan and Ray confronted a host of challenges during the early months of Trident Health. To counteract financial pressures, they decided to generate cash flow by accepting consulting-type contracts. On the personnel front, they hired software engineers who could assist in the development of the planned flagship product. They also began to forge relationships with companies they felt were certain to play crucial roles in the transformation of the U.K. health care system. Notwithstanding these steps, Stan and Ray had much to accomplish to build a solid foundation. The company needed an executive team that could add a broad business perspective to Stan, who was the visionary, and Ray, who headed up development. The company also needed to be capitalized adequately. And it needed to develop a coherent strategy with respect to potential partners with which it could tackle these challenges.

Describes the early career of an MBA who went to work in a small business, bought the company, and is now contemplating an acquisition to expand the business. The issues involve personal/business finance and financial risk, as well as valuation and financial structuring.

In the aftermath of World War II, the countries of the industrialized world engaged in an unprecedented round of institution-building, through which historical barriers to international trade, especially tariffs, came tumbling down. The GATT has reshaped the environment of world trade to such an extent that international trade flows have exploded. Even as global trade has become more integrated, however, a second round of institutions, regional rather than global, has emerged. The most recent and largest of the major regional institutions, NAFTA, was signed on December 17, 1992, and took effect in early 1994. This case examines the effect of this radically new institutional context on three different firms, each representing a different industry and country.

An ICS consultant considers issues at the start of a full-scale implementation of SAP software for a large client. The enterprise resource planning (ERP) software will integrate previously fragmented business processes and so must be supported by the entire client organization.

Students evaluate McDonald's new Arch Deluxe hamburger, targeted to adults, including the launch program and the underlying marketing strategy in light of the company's skills, resources, and brand position.

A pension fund manager was examining Bank of Montreal's recent financial performance in comparison with other large Canadian bank stocks, and large U.S. bank stocks as well, to determine what factors appeared to be driving the stock's performance. He then needed to consider whether to change the fund's investment in the stock. This case examines the usefulness of financial performance measures and examines what drives stock values.

In August 1995, the Upjohn Co. and Pharmacia AB announced a "merger of equals." This case provides background information on the industry, the position of Upjohn, and Upjohn's rationale for the proposed merger.

In the early 1990s, Tweeter etc., a small regional retailer of higher-end audio and video equipment, faced increasing competitive pricing pressures from several large regional and national consumer electronics chains. In response, in 1993, they introduced "Automatic Price Protection" (APP) as the cornerstone of a strategy to restore price credibility in the minds of consumers. Under APP, Tweeter monitored local newspaper ads and automatically mailed a refund check to a consumer if an item purchased at Tweeter was advertised for a lower price by a competitor. Three years later, in 1996, Tweeter is questioning the impact of APP on their current competitive positioning. More importantly, with the pending entry of another major discount chain, Tweeter is forced to question how effective APP will be in a market increasingly dominated by large discount retailers.