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In 2021, the investment bank Credit Suisse Group AG lost an estimated US$6.4 billion from exposure to two hedge fund implosions that occurred within a month. Archegos Capital Management lost US$4.7 billion and Greensill Capital lost US$1.7 billion. Various arrangements between Credit Suisse Group AG and Archegos Capital Management, as well as structural factors at Credit Suisse Group AG, may have contributed to the bank having a higher level of exposure to these collapses than its industry peers. Underlying these miscues were recent changes in leadership, strategy, and tone at Credit Suisse Group AG. All three of these changes appeared to have collectively impaired the skepticism and voice exercised by its risk management group. In July 2021, Credit Suisse Group AG replaced its chief risk officer in an attempt to reshuffle its risk and compliance leadership. The task of the new chief risk officer was to reshape Credit Suisse Group AG's risk management framework and internal controls, from the top to the bottom.

In early 2022, the economy was in a precarious situation. After a pandemic-induced recession that saw the global economy grind to a halt, the U.S. entered a phase of recovery. Unemployment was nearing record-lows and GDP surpassed its pre-covid levels. However, prices had been rising for months and unexpected factors, including a disruption of global supply chains, the threat of new covid variants, and the invasion of Ukraine by Russia, meant a variety of goods were not making it to consumers without major delays, driving prices to even greater heights. In fact, inflation in February climbed to 7.9%, marking the biggest annual increase in four decades. Calls on the Fed to take decisive action to tame inflation intensified, however any decision would be closely scrutinized, and the Fed was wary to repeat past mistakes.

The case is set in June 2021, 15 months into the COVID-19 pandemic. It begins with the CEO of a boutique hotel in Singapore battling mental burnout as he struggled to keep his hard-hit hotel business afloat. He then sought advice from a friend working with the Mindfulness Initiative@SMU and was recommended the Mindfulness-Based Strategic Awareness Training (MBSAT). MBSAT is a course designed specifically for executives who wish to improve their decision-making through a heightened sense of strategic awareness to derive good outcomes. It is particularly suitable for organisation leaders and individuals who aspire to acquire skilful decision-making abilities. Through an eight-session program that teaches formal and informal mindfulness techniques to enhance mental clarity, the key objective of MBSAT is to increase personal well-being, thus resulting in a flourishing life. The case proceeds with five participants of the previous course runs sharing their experiences, their interpretation of mindfulness, and the MBSAT interventions they found useful. It also details how they managed workplace stress, navigated the decision-making process, and coped with COVID-19-related challenges. The case ends with the protagonist feeling excited about the potential benefits mindfulness training could bring to the workplace. He then mulled over the possibility of introducing mindfulness to his organisation.

This case examines the challenges and opportunities of doing business in Finland. It highlights Finland's economic transformation in the decades leading up to 2023 in the context of its history, culture, and politics. The case gives an overview of some of the main obstacles faced by businesses operating in the country, such as labor shortages, inflexibility in employment regulations, Russia's war in Ukraine, and slowing growth, contrasting these with the efforts undertaken by the government to improve the country's business climate. This is illustrated through the discussion of a business dilemma in which the confectionary company Fazer needs to manage its exit from the Russian market while continuing its sustainability efforts in a changing industry environment.

This case examines the challenges and opportunities of doing business in Turkey. It highlights Turkey's economic transformation in the decades leading up to 2023 in the context of its history, culture, and politics. The case gives an overview of some of the main obstacles faced by businesses operating in the country, such as complexity of doing business, slow legal proceedings and a large informal sector and changing regulatory environment, contrasting these with the efforts undertaken by the government to improve the country's business climate. This is illustrated through the discussion of a business dilemma in which Setur is contemplating its business strategy in the wake of Covid-19 pandemic and changing consumer tastes and preferences.

This case examines the challenges and opportunities of doing business in Morocco. It highlights Morocco's unique economy where cash remains a dominant player in the market despite global advancements in digitalization. The case also explores the various cultural and social factors that impact the business environment. This is illustrated through Chari, a Moroccan based inventory procurement app, which hopes to navigate Morocco's fintech landscape by utilizing the country's dense network of small mom and pop shops.

The case uses the example of a large investment made by French retail group Carrefour in Brazil to discuss the opportunities and challenges of doing business in the country. It gives readers an overview of Brazil's economic transformation since its colonial years until 2023, when leftist President Luiz Inácio Lula da Silva was sworn in for his third term, after the most polarized elections in the country's recent history and having to deal with an attack against government buildings in Brasília. The case's ultimate goal is to foster a discussion about how political and economic uncertainty impacts companies operating in Brazil. For that, it summarizes the key obstacles faced by these businesses, such as the country's logistical bottlenecks, complex bureaucracy and arcane tax system. At the same time, however, the case also sheds light on the sectors that are thriving despite these difficulties and on some valuable opportunities offered by Brazil's huge consumer market and diversified economy. The descriptions about Carrefour's business in the country aim to spur a debate about these opportunities and whether they offset the risks of the local market.

The case uses the example of the opening of the first IKEA furniture store in Chile - which is operated by Chilean group Falabella - to discuss the opportunities and challenges of doing business in the country. It gives readers an overview of Chile's economic transformation since its colonial years until late-2022, when a new government, led by former student leader Gabriel Boric, faced the challenge to recover economic growth after the pandemic and as Chile advanced in a tortuous process to rewrite its Constitution. After three decades living under democracy, many Chileans seem to disagree with some aspects of the country's liberal economic model (which started to be implemented during the regime of general Augusto Pinochet). However, it is still not clear whether the Chilean society will support a radical transformation or merely a mild reform in this model. The case invites readers to discuss, first, the strengths and disadvantages of the Chilean market. Second, how the constitutional process could change the country's environment for businesses, and what are the risks involved in this process for companies such as IKEA and Falabella.

This case examines the challenges and opportunities of doing business in Nairobi, Kenya. It highlights Kenya's economic transformation in the decades leading up to 2023 in the context of its history, culture, and politics. The case gives an overview of some of the main obstacles faced by businesses operating in the country and contrasting these with the efforts undertaken by the government to improve the country's business climate. This is illustrated through the discussion of a business dilemma in which Enda Sportswear is looking to grow its sales in Kenya through increased domestic production.

This case examines the challenges and opportunities of doing business in Seoul, South Korea. It highlights South Korea's economic development in the decades leading up to 2023 in the context of its history, culture, and politics.

This case examines the challenges and opportunities of doing business in Greece. It highlights Greece's economic transformation in the decades leading up to 2023 in the context of its history, culture, and politics. The case gives an overview of some of the main obstacles faced by businesses operating in the country, such as extensive red tape, slow legal proceedings and a large informal sector, contrasting these with the efforts undertaken by the government to improve the country's business climate. This is illustrated through the discussion of a business dilemma in which Microsoft has chosen Greece for the construction of two of its data centers.

The chief technology officer of a leading pharmaceutical distributor in the US is facing a crossroads. Driven by the company's mission of "reimagining healthcare," his team has just conducted a pilot of blockchain. Having designed the blockchain and tested it in real-world conditions, the team is now keen to use it in the company's supply chain. As the team leader, the CTO is grappling with how to move forward. How can he ensure he chooses the right business partners for incubating blockchain technology at Cardinal? And how can he ensure he chooses the right business processes for implementing blockchain technology?

Although Blaser Swisslube (Blaser)'s market share in the coolant space in the Indian industry is relatively low as compared to other players, India is an important market for the company. With India becoming a global sourcing hub for many auto companies, the auto sector is the prime driver for the metalworking fluids segment. Since starting operations in 2002, the company has, over the years, operated as a sales subsidiary of its parent company located in Switzerland. The parent company strongly believes in innovation and delivering value globally to customers through customized solutions and safe products. Blaser is facing a challenge in India in convincing industrial customers of the value of its products and solutions and their potential to create financial returns for them. The reason is that most Indian customers are price-conscious. And the price of Blaser's coolants is higher than the price of its competitors. It is in the context of this challenge that Punit Gupta, the managing director of the Indian subsidiary, is facing some dilemmas. How should his sales team convince Indian customers to try out Blaser coolants? Who could be the right person to approach in each organization to sell the concept of the coolant as an investment in productivity improvement rather than as a consumable? Where does the ongoing digitalization of Indian manufacturing fit in? What holistic approach can the company take to intensify its growth journey in India?

The case uses the example of Tata Motors to discuss the opportunities and challenges of doing businesses in India.

The Dutch company Adyen was founded in 2006 to provide online merchants with smooth online payments, regardless of currency, country, or payment method. Its services had attracted large online merchants, which struggled to reconcile different payment methods across countries. Adyen's technology made online payments easier, and faster, and with increased online payment transaction success rates. In 2013, Adyen started providing point-of-sale payment devices to stores and became attractive to companies with store networks. Multinational enterprises with online and offline sales channels, such as the sportswear Nike and the fashion firm H&M, were those that appreciated Adyen's services the most. However, since 2018, Adyen had tried to attract the mid-market with little success. Adyen's management was analyzing different strategies to reach out to such a segment.

Case on a social venture that could not scale beyond the founder, despite significant investment enthusiasm.

Case on succession planning at a mission-driven, diverse VC firm.

From nearly bankrupt to a franchised chain of 150+ clinics and growing, PetWellClinic: Shifting from a Red to a Blue Ocean shows the use of blue ocean strategy to redraw industry boundaries and create a remarkably successful business. Dr. Sam Meisler, DVM, MBA, found himself struggling in a red ocean of the veterinary care industry. Stressed out and nearly bankrupt, Dr. Meisler applied blue ocean strategy concepts and tools to create a new market space in veterinary care. This is an ex-ante case where blue ocean strategy was used from the beginning to build a large new blue ocean business while transitioning away from his struggling traditional clinics. The first PetWellClinic was launched in 2010 and there are now over 150 franchises sold. Embedded in the case are seven short videos featuring key people which may be used in the classroom. This case enables a rich discussion related to entrepreneurism, blue ocean strategy, leadership, behavioral economics, turnarounds, and professional practices.

In August 2021, the co-owner of the property management and rental business Nassau Property Partnership, located in London, Ontario, asked his brother, a senior partner in a tax firm, for help with the tax structure of various operational and strategic decisions, both for his business and personal affairs. The business managed well over the COVID-19 pandemic, but several recent major events required advice from an experienced tax professional. Regarding his personal life, the co-owner was considering retiring from his company, which was a partnership, and had already put down a deposit on a second home in Florida. He wanted to fund the remaining part of the purchase through either a sale of his business interests to his daughter or through the sale of his family cottage. However, both of these decisions may have repercussions.

Alibaba, China's biggest e-commerce company, had dedicated itself to corporate responsibility from the time of its launch, focusing on poverty and environmental protection. Alibaba released its Carbon Neutrality Action Report in December 2021, aiming to achieve carbon neutrality in its own operations and slash emissions across its supply chains and transportation networks by 2030. Alibaba was launching several new initiatives, and needed to know whether they would help to achieve its carbon neutrality goals.