Toraya

Mitsuharu Kurokawa was the 18th generation leader of a family firm that produced and sold premium Japanese sweets, Toraya Confectionery Co., Ltd. He had succeeded the business from his father, Mitsuhiro Kurokawa who had led the firm for thirty years. Mitsuharu was committed to following his predecessors who had strived to please customers with delicious Japanese sweets. The challenge was how he could further improve product quality and diversify the product line to please the customers of today without affecting Toraya's brand image. Mitsuharu also believed that plant-derived "yokan" (a traditional sweet using azuki bean paste) was healthy and had the potential to become a global popular sweet, like chocolate. Thus as a long-term goal, Mitsuharu had an ambition to offer Japanese sweets to customers around the world. In planning ways to further grow the business, Mitsuharu had to pin down exactly how the family business was defined in relation to his family. He also needed to identify what role of prominence his family's position within the highest tier of decision-making meant for the rest of the larger "Toraya family," which included longtime employees. Would Mitsuharu's endeavor to expand the product line to reach a wider customer base be in line with the well-being of the company? Would there be a risk of damaging Toraya's image as a luxury brand? Would global expansion be the right decision for the firm with a long history of offering traditional sweets to premium customers in Japan?

• Innovation
• Branding
• Inventions
• Business expansion
• Family businesses
• Globalization
• Marketing
• Succession planning
• Customer satisfaction
• Management