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Best Buy's Corie Barry: Confronting the COVID-19 Pandemic
內容大綱
This case examines the leadership of Corie Barry, the new CEO of Best Buy, with a focus on actions the company took in 2020 to adapt to the COVID-19 pandemic. The case includes a history of Best Buy's strategy and leadership, including the transitions between the company's founder and the subsequent four CEOs. In particular, the career trajectory of CEO Corie Barry is described in detail. Regarding Best Buy's response to COVID-19, the case details the company's scenario planning and operational adjustments, including the temporary closure of all stores followed by the rapid establishment of curbside-pickup customer-order-fulfillment operations at roughly 1,000 store locations in the U.S. The case also attends to leadership's decisions to furlough more than 51,000 frontline employees, suspend in-home services, and subsequently resume in-store services under modified operating procedures.
涵蓋主題
- Workplace health and safety
- Executive compensation
- Strategic planning
- Hiring and recruitment
- Cash flow
- Management
- Corporate governance
- Human capital
- Liquidity
- Leadership styles
- Inventions
- Job interviews
- Crisis management
- Outsourcing
- Innovation
- Business ethics
- Change management
- Business law
- Covid
- Decision making
- Leadership development
- Business communication
- Termination