學門類別
哈佛
- General Management
- Marketing
- Entrepreneurship
- International Business
- Accounting
- Finance
- Operations Management
- Strategy
- Human Resource Management
- Social Enterprise
- Business Ethics
- Organizational Behavior
- Information Technology
- Negotiation
- Business & Government Relations
- Service Management
- Sales
- Economics
- Teaching & the Case Method
最新個案
- A practical guide to SEC ï¬nancial reporting and disclosures for successful regulatory crowdfunding
- Quality shareholders versus transient investors: The alarming case of product recalls
- The Health Equity Accelerator at Boston Medical Center
- Monosha Biotech: Growth Challenges of a Social Enterprise Brand
- Assessing the Value of Unifying and De-duplicating Customer Data, Spreadsheet Supplement
- Building an AI First Snack Company: A Hands-on Generative AI Exercise, Data Supplement
- Building an AI First Snack Company: A Hands-on Generative AI Exercise
- Board Director Dilemmas: The Tradeoffs of Board Selection
- Barbie: Reviving a Cultural Icon at Mattel (Abridged)
- Happiness Capital: A Hundred-Year-Old Family Business's Quest to Create Happiness
Operations Management Reading: Managing Quality with Process Control
內容大綱
It is often assumed that a quality inspection for a product or service comes at the end of a process. For example, an article of clothing may include a sticker that reads "Inspected by #12." Total Quality Management places greater emphasis on monitoring individual steps within an entire production process to ensure that the process is running the way it was intended. Paying close attention to the underlying processes connected to a product or service can greatly benefit companies and the customers they serve. This Reading introduces key concepts and considerations in applying process control beginning with product inspection. It provides an overview of the most commonly used statistical and analytical tools called Statistical Process Control (SPC). SPC is applicable to all processes in manufacturing and services whenever there is a measurable output that must deliver a high-quality product or customer experience.