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Quality Circles After the Fad
內容大綱
Prompted by the success of Japanese products in the United States, American companies are seeking to upgrade quality and productivity by adopting quality circles--programs that allow employees to meet in groups to solve common work problems and to make suggestions to management. Although managers expect quality circles to create a more participative workplace, the groups must first progress through a series of growth stages, each containing key activities as well as threats to the programs' existence. Study of quality circles in different organizations indicates that resistance by middle management and staff, budget cuts, and participants' disillusionment usually precipitate their decline.