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No-Nonsense Guide to Measuring Productivity
內容大綱
An essential step in improving productivity is measuring it appropriately. But managers have trouble working with the experts who design and implement measurement systems. When they evaluate and use productivity indexes, managers should keep in mind certain guidelines: The most sophisticated measurement system is not always the best; there is more to manufacturing efficiency than how hard employees work; measurement systems should consider all relevant factors; when comparing the efficiency of plants or companies, comparisons must be fair; managers should be aware of the ambiguities and complexities that afflict all productivity data and, above all, when using systems, put relevance before technical precision or elegance.