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Tin Mining, Inc.
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Tin Mining, Inc. was a company located in a developing country called Boldavia mainly dedicated to tin exploitation and production. During its initial thirty-three years of operation (1971-2004), it developed three organizational capabilities (technical, productive, and trust building). The case illustrates three typical characteristics of capabilities: effective solution to complex problems, regular and successful practice, and reliability and development over time. Additionally, it also illustrates the organizational capabilities paradox which emerges during the 2004-2008 period and three of its causes: path dependency (lock in), structural inertia, and the absence of a capability dynamization function. In 2009, Tin Mining, Inc. faced the need to reshape its organizational capabilities, and the arrival of a new president to the company was a propitious moment to analyze this option.