The Value SPC Can Add to Quality, Operations, Supply Chain Management, and Continuous Improvement Programs

內容大綱
Statistical Process Control for Managers is an eight-chapter book published by Business Expert Press in 2014 and written by Victor E. Sower, professor emeritus of operations management at Sam Houston State University. The book provides a conceptual approach to using statistical process control (SPC) to inform and improve decision-making around business processes and quality improvement. The author reviews the basic methods of SPC and provides practical guidance for using specific tools. He incorporates real-world examples throughout the book and ends each chapter with a summary of key points, as well as questions for managers to ask when applying the concepts to their own organizations. In Chapter 1, The Value SPC Can Add to Quality, Operations, Supply Chain Management, and Continuous Improvement Programs (15 pages), the author explains the benefits of using SPC to understand and manage a manufacturing process. He demonstrates how control charts can help a manager assess and control the variation and uncertainty in a process. He explains how SPC relates to each stage of a business process, from scheduling to cost management and inventory to quality control. He also gives examples of the positive impact of SPC on continuous quality improvement and managing variation.
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