學門類別
哈佛
- General Management
- Marketing
- Entrepreneurship
- International Business
- Accounting
- Finance
- Operations Management
- Strategy
- Human Resource Management
- Social Enterprise
- Business Ethics
- Organizational Behavior
- Information Technology
- Negotiation
- Business & Government Relations
- Service Management
- Sales
- Economics
- Teaching & the Case Method
最新個案
- A practical guide to SEC ï¬nancial reporting and disclosures for successful regulatory crowdfunding
- Quality shareholders versus transient investors: The alarming case of product recalls
- The Health Equity Accelerator at Boston Medical Center
- Monosha Biotech: Growth Challenges of a Social Enterprise Brand
- Assessing the Value of Unifying and De-duplicating Customer Data, Spreadsheet Supplement
- Building an AI First Snack Company: A Hands-on Generative AI Exercise, Data Supplement
- Building an AI First Snack Company: A Hands-on Generative AI Exercise
- Board Director Dilemmas: The Tradeoffs of Board Selection
- Barbie: Reviving a Cultural Icon at Mattel (Abridged)
- Happiness Capital: A Hundred-Year-Old Family Business's Quest to Create Happiness
Contract Manufacturing: Dealing with Supply Chain Ethics Challenges
內容大綱
This case describes a number of situations in which important customers of a major electronics manufacturing firm (contract manufacturer) behaved in a manner that could be considered "ethically challenged." The case is told from the perspective of the EMS firm's ECO, who was personally involved in addressing these issues. Issues with three customers are described. All were a significant portion of the EMS firm's overall business. In one, a customer misled the EMS firm about its order receipts, leading to the EMS firm acquiring a substantial excess inventory that the customer was contractually required to pay for. The customer threatened to withdraw its future business if forced to make the payment. A second customer, facing a profit shortfall, demanded a payment for a "warranty problem." The EMS firm faced difficulties with a third customer related to a small R&D firm that it purchased at the customer's request, in order to serve the customer's engineering needs.