ChatGPT and Generative AI in Accounting

The release of ChatGPT and other generative AI models marked the beginning of a revolution in various industries by automating work processes. These AI technologies, accessible through chatbot interfaces, could generate text, audio, code, images, and videos, saving time and resources. In 2023, generative AI was starting to transform the way professionals worked in the accounting industry, enabling them to streamline auditing and accounting processes, utilizing natural language processing (NLP), and improving information search. The big-four accounting firms invested heavily in developing their own AI solutions to enhance efficiency and offer innovative client solutions. However, in early 2023, some big-four offices restricted the use of generative AI models, while other firms embraced the technology, providing guidance and training to their staff. The rapid growth of generative AI posed challenges for businesses unprepared for automation, leading them to assess the risks and benefits before adopting AI. Joesy Loh, an audit partner at a Singaporean CPA firm serving SMEs, recognized the potential of generative AI to improve audit efficiency and financial statement preparation. How can Joesy persuade her partners to embrace generative AI technology, considering their concerns about the accuracy of the generated output and data security for their firm and clients?

• Accounting methods
• Data processing
• Cost systems
• Information systems
• Auditing
• Global marketing
• Accounting
• Generative AI
• Risk management