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Sunshine Fashion: Fraud, Theft and Misbehaviour among Employees
內容大綱
Shenzhen-based Sunshine Fashion Co. Ltd "Sunshine" is a Sino-Japanese venture that has grown from mere original equipment manufacturing of cashmere sweaters for export to include retailing, with 220 retail points throughout China. In order to manage its retail operations, it has set up both regional and branch offices to handle stock and to support and monitor its retail points. It has installed an ERP system for tracking its goods and monitoring sales. The implementation of the ERP system has improved the situation. For example, the system has helped Sunshine manage its domestic business considerably through reliable and consistent reporting from the retail points and branch offices. Nonetheless, fraudulent behaviour among employees has cost the retail chain the equivalent of almost 5% of its domestic sales. What more can the management do to control such behaviour and reduce its loss?