個案資料

Pat Pratt Cook joins Minneapolis Public Schools (MPS) as the Chief Human Resource Officer after the Superintendent Dr. Bill Green convinces her that HR will take on a more strategic role in the District. Pratt Cook arrives to find an HR department dramatically affected by recent budget cuts and limited by a bureaucratic culture focused on the basic employment transactions. Furthermore, the MPS is in the middle of contentious teachers' contract negotiations,and Pratt Cook is expected to take a leading role. The MPS negotiating team secures a school-based hiring program, called "interview and select," and District administrators work with union leaders to implement the program. A new, collaborative union president is elected andPat Cook looks forward to better working relationships. However, with each success, Pratt Cook finds that new challenges emerge.

• Organizational culture
• Change management
• Organizational learning
• Strategy execution
• Public education
• Hiring and recruitment