The Boss as Human Shield

As employees strive to do their jobs, they face threats to productivity from all quarters-disruptive technology, meddlesome superiors, senseless organizational practices, and abusive clients and customers. Sutton, of Stanford University, reminds us that the best bosses identify and slay those dragons, thereby protecting the time and the dignity of their people and enabling them to focus on real work. Self-awareness is the key to defending employees effectively. Good leaders resist their own tendency to exercise power: They keep meetings short, listen to their followers, and make it safe to disagree with the boss. They also work to reduce outside distractions by, for example, championing mornings free of e-mail or streamlining performance review processes. When their own bosses are the problem, they occasionally defy orders. Once in a while, they encourage their people to overtly comply with misguided demands from on high without actually buying in to them. Good bosses fight enemies. They take the heat for their teams. They have their employees' backs. Stepping on to this battlefield requires humility, intelligence, and bravery. In leading the charge to make the workplace safe and productive, however, you may risk martyrdom. Don't lose sight of the need to retain your own political power as you defend against the institutional forces that threaten your employees. And remember that preserving your own well-being will ensure that you have the energy to fight the good fight.

• Leadership
• Management skills
• Organizational hierarchies