個案資料

When it comes to problem-solving, the questions we ask often undermine our desire to uncover novel insights. The author describes 'quicksand questions' and the four traps they get us into. He then presents his 'Unstuck Minds Compass', which asks four questions of the individual encountering a complex challenge: Do you want information about the big picture (contextual inquiry) or data about the nature of the problem (critical inquiry)? Should you seek out the perspectives of others (collaborative inquiry) or start by questioning the assumptions behind the framing of the challenge (creative inquiry)? In the end, he shows that diversifying our approach to complex problems by embracing these four types of inquiry can help us become more adaptable and less likely to get stuck.

• Strategy formulation
• Innovation
• Problem solving