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- A practical guide to SEC ï¬nancial reporting and disclosures for successful regulatory crowdfunding
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- The Health Equity Accelerator at Boston Medical Center
- Monosha Biotech: Growth Challenges of a Social Enterprise Brand
- Assessing the Value of Unifying and De-duplicating Customer Data, Spreadsheet Supplement
- Building an AI First Snack Company: A Hands-on Generative AI Exercise, Data Supplement
- Building an AI First Snack Company: A Hands-on Generative AI Exercise
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- Barbie: Reviving a Cultural Icon at Mattel (Abridged)
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NTUC Income's Orange Force: Powering Forward to Innovative Paths of Customer Excellence
內容大綱
In October 2011, NTUC Income, Singapore's largest automotive insurer launches the 'Orange Force'. It is a bold US$3.2 million initiative where a team of 30 expertly trained and distinctively attired motorcycle riders will arrive at an accident scene within minutes to assist and comfort those who have been involved in a road incident. They will then proceed to perform basic first-aid, call up the next-of-kin and/or a tow truck company, and advise the customer on how to record the accident details. The initiative has received an extremely positive response, and NTUC Income recognises that what had been originally envisaged as a fraud- reduction initiative is now a much larger offering in innovative customer service and branding.