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Generations at TCS: Ever Changing Workforce
內容大綱
Tata Consultancy Services' (TCS) Business Process Outsourcing (BPO) division faces the challenge of retaining their Generation-Y employees, with seven out of a thirteen-person team quitting within a month. Workforce dynamics in the BPO industry in India are a high growth area and employees often have offers from several respected competing firms. In particular, the thriving industry has a great impact on Generation-Y in India, which makes up an increasingly large share of the workforce. To this end, TCS has made significant efforts towards both engaging their Generation-X employees and retaining their Generation-Y employees - leaving the human resource head, Jagdish Chaudhari wondering what more needed to be done after this latest episode.