個案資料

This document is one of three available case-based simulations used as the basis for a multisession course on design thinking. The course emphasizes deep user understanding, iteration, and a focus on the possibilities as a way to enhance value creation for stakeholders. Please refer to the course teaching guide to view the additional essential pedagogical tools available to the course instructor-including several hours of video content and a set of posters that summarize ethnographic interview findings for each simulation scenario. The vice provost for academic affairs at Trenton State College (TSC) is tasked with designing a new retirement experience for faculty at the college. TSC, a public institution serving the state of Missouri, employs more than 1,500 full-time faculty and is facing a wave of upcoming retirements and an existing process that few feel is working well. Students play the role of a member of the provost's office who has been charged with reviewing the experience of retirees and recommending to TSC's leaders ideas to improve the retirement experience for faculty.

• Age and generational issues
• Teaching and educational design
• Strategy
• Compensation and benefits